Head Receptionist - Surrey
Pets at Home Limited, Redhill, Surrey
Head Receptionist - Surrey
Salary not available. View on company website.
Pets at Home Limited, Redhill, Surrey
- Part time
- Permanent
- Onsite working
Posted 1 week ago, 16 Oct | Get your application in now before you're too late!
Closing date: Closing date not specified
Job ref: 771a94ef447d476ba51e4e82f1785e52
Location ref: Redhill, Surrey
Full Job Description
- As Head Receptionist, you will be overseeing the reception team, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients. You'll provide a link between clients and the clinical team.
- You will undertake all core receptionist responsibilities, with added duties including conducting 1-to-1s, managing staff rotas and holidays, overseeing debt management and weekly banking, supporting payroll processes, and handling client complaints professionally.
- Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
- Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
- You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
This is a part time role working 30 hours per week. Prior experience managing a team is required; veterinary practice experience is an advantage.
Competitive salary commensurate with experience - Individual staff training allowance
- Discounted vet treatment for your immediate family
- Discount at Pets at Home, as well as other retailers
- Pension scheme
- Extra day off for your birthday
- Holiday allowance which increases after 2 years of service
Direct job link
https://www.jobs24.co.uk/job/head-receptionist-surrey-127597028