Our purpose is to oversee the end-to-end voids and letting process, working collaboratively with partners, keeping void times to a minimum, while maintaining high quality homes and improving the overall customer moving-in experience.

• You'll be a housing professional with a passion for delivering efficient, customer-focused services.
• You're likely to be adynamic voids and lettings manager seeking a step-up, or an existing head of voids wishing to take the opportunity to develop further and lead change.
• Someone who understands the importance of providing good quality homes as efficiently as possible and providing good customer experiences.
• A leader with the ability to motivate and develop teams, analyse data and drive continuous service delivery improvements.
Here's our full job pack: https://futureshg.info/Headof-Voids-and-Lettings-job-pack A few key points from our role profile:
• Lead the development of our Voids Management and Home Choices service, ensuring effective coordination of voids and align with budgets and allocation of homes in a timely manner.
• Lead the development of partnership working within and outside the organisation, to maximise resources and impact through joint initiatives for the delivery of services tailored to customers' needs. Represent the Group in discussions and monitoring of any existing, proposed, or new service provision with Local Authority partners.
• Maintain effective contractor management to achieve good value and quality, through regular monthly formal contract performance meetings with all void contractors and supporting the team leader to ensure best quality with minimal void turnaround times are achieved.
  
  But we'd be nothing without the amazing crew that make everything we do for customers and communities possible, and that's why we are on the hunt for someone who can make a difference to the people that make us everything we are.
We also know that a changing world puts new pressures on the people we provide homes for and that there are areas where we can still do better. So, as well as developing and overseeing our voids and lettings services in conjunction with our partners and contractors, you'll need to support our people through change and create a place where the team can help transform our homes and communities for the better. We need the right person to build, lead and shape our Voids and Lettings team and the services they deliver, this is where you come in., Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

If you're successful, you'll be joining a dynamic organisation with an amazing and inclusive culture. We offer a state of the art workplace, competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You'll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive.