Head of Transactional Service Centre (Delivery)

engagement, we would love to hear from you. What you will be responsible for In this role, you will: Lead the design, mobilisation, and delivery of the new Transactional Service Centre Develop a service model that delivers high-quality, efficient, and customer-focused services. Drive operational excellence, service performance, and continuous improvement. Help shape the future of Enabling Services within Thames Valley Police Collaborate closely with senior leaders and stakeholders across multiple functions to ensure the new service meets organisational needs. Champion digital transformation, modern ways of working and service innovation. Build credibility and confidence in the new function through strong delivery, clear governance, and excellent stakeholder management. What we are looking for We are seeking a credible and forward-thinking leader who can bring together strategy and execution. You will ideally have: Significant leadership experience in service delivery, shared services

operational transformation, or business change Experience of designing, implementing, or improving transactional / support service functions Strong track record of delivering change, performance improvement, and customer-focused outcomes. The ability to work across organisational boundaries and influence at senior level. experience of leading teams through change and creating a culture of accountability, improvement, and collaboration. Excellent communication, relationship-building, and stakeholder management skills. The ability to balance strategic thinking with hands-on delivery in a fast-paced and evolving environment. Experience in the public sector or a complex organisational environment would be beneficial, but most importantly, we are looking for someone who can bring the leadership, pace and vision needed to make this role a success.

This is an exciting opportunity to lead the design and delivery of a brand-new Transactional Service Centre at Thames Valley Police. As Head of Transactional Service Centre (Delivery), you will play a pivotal role in creating and establishing a new function that will transform how key enabling services are delivered across the organisation. Initially focused on People services, this role will also help shape a model that has reach across People, Tasking & Resilience, and Finance, making it a highly visible and strategically important leadership position. This is much more than a service delivery role. It is an opportunity to build, lead and embed a critical function from the ground up - designing services, driving performance, improving customer experience, and enabling sustainable, efficient ways of working across Thames Valley Police. If you are an experienced leader with a track record in service transformation, operational delivery, continuous improvement, and, stakeholder

£71,429 per annum

As part of the Thames Valley Police family, you will benefit from: 30 days annual leave, plus Bank Holidays. Flexible and hybrid working. Access to a local government pension scheme. A wide range of lifestyle discounts and wellbeing support. Excellent learning and development opportunities. Access to staff networks, wellbeing services, and inclusion initiatives. We are committed to building a workforce that reflects the communities we serve and to creating an inclusive culture where people feel valued, supported, and able to thrive.