Head of Ticketing
UK Theatre Association, North Southwark, Southwark
Head of Ticketing
£40000-£45000
UK Theatre Association, North Southwark, Southwark
- Part time
- Temporary
- Onsite working
Posted 5 days ago, 30 Oct | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 89e8480708db41bdbfd142b439a88c52
Location ref: North Southwark, Southwark
Full Job Description
Park Theatre is looking for a commercially minded and strategic Head of Ticketing to lead its ticketing operation, maximise sales and revenue, and deliver an excellent customer experience while supporting the Theatre's access and audience development ambitions., Reporting to the Sales & Marketing Director, the Head of Ticketing is responsible for Park Theatre's ticketing operation, sales strategy, pricing and associated customer experience. They will take overall responsibility for pricing structures and sales strategies, ensuring that commercial objectives are met while positioning Park Theatre appropriately within the marketplace and supporting its ambitions around accessible pricing and audience development.
They will analyse sales performance, industry trends and benchmarking to identify patterns, forecast performance and inform strategic decisions. They will devise and deliver proactive sales strategies for in-house productions and runs in which Park Theatre has a financial interest, including the effective use of offers, dynamic pricing and third-party ticket agents to maximise revenue. They will provide regular sales reporting and analysis to the Executive team and visiting producers, bringing informed insights and recommendations to support both box office and wider financial objectives.
The Head of Ticketing will work closely with internal and visiting producers' marketing teams to ensure that sales strategies complement and reinforce campaign milestones and overall objectives. They will maintain key relationships with external ticketing and technology partners, including Spektrix and third-party ticket agents, and will have responsibility for the effective use and development of the Theatre's ticketing system and CRM.
They will maintain and develop the online booking journey, working with internal and external partners to ensure that the website and ticketing system provide an intuitive, efficient and sophisticated customer experience, while maximising opportunities for membership, ancillary sales and giving. They will oversee the Box Office operation, supporting the management, training and development of the team and ensuring consistently high standards of customer service.
Working closely with the Finance team, the Head of Ticketing will ensure that Box Office accounting and reporting are accurate and robust. They will bring strong commercial and financial acumen to the role, ensuring that ticketing practices support Park Theatre's financial, charitable, access and audience development objectives., London, NW1 4NU | £13,083.20 per annum paid monthly via PAYE. | Closing: 27 November 2026
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You'll report to the Deputy General Manager. You'll also work closely with General Manager and the wider Venue Management Team., We're hiring for an exciting, central role as a Senior Marketing Manager on our productions. You'll take full ownership of your own campaigns for plays and musicals in the West End and across the UK. You will balance creative instincts with commercial strategy from start to finish, focusing on the ultimate goal of driving ticket sales.
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We are seeking a friendly and welcoming Duty Manager to help us provide a first class customer experience to our audiences. This is an exciting opportunity to play a key role in the smooth running of our performances and events, leading our Front of House operation and ensuring audiences, customers and staff feel safe, supported and welcome.