Head of Store Transformation

Lead Fortnum's store transformation strategy and delivery. Build a scalable pipeline of new stores, refurbishments, and format innovation that strengthens growth, customer experience, and brand standards. Strategic Planning

• Set the transformation strategy aligned to growth and brand priorities. Shape a balanced, scalable project pipeline. Define budgets, resource needs, and investment cases.
Programme Oversight
• Lead delivery from concept to launch. Manage interdependencies, risks, and escalation. Embed clear methodologies, readiness, and QA.
Stakeholder Leadership
• Align activity with brand, omni channel, and commercial goals. Maintain governance frameworks including RACI and comms. Drive clarity, collaboration, and disciplined ways of working.
Team Leadership
• Lead a high performing multidisciplinary team. Build capability across PMO, design, and delivery. Promote positive, collaborative working behaviours.
Governance & Financial Management
• Ensure compliance with regulatory and safety standards. Lead budgeting, forecasting, and value engineering. Track benefits, KPIs, risks, and performance.
Process Improvement
• Standardise project frameworks and reporting. Embed best practice to enhance efficiency and scale. Champion knowledge sharing and continuous improvement.
Supplier Management
• Build strong supplier partnerships. Negotiate terms and manage performance for quality and value.
  
  Strategic, commercially astute, and customer centric.
• Experienced in leading complex portfolios and multidisciplinary teams.
• Strong communicator and influencer.
• Design literate, governance minded, and resilient in a fast paced environment
• Extensive experience in store transformation or retail development.
• Strong background in strategy, design management, construction, and compliance.
• Proven success managing large budgets and suppliers. Formal PM qualification desirable.
  
  Competitive salary
• A generous store and restaurant discount of up to 40%
• 25 days holidays (excluded bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum's ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards