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Head of Store Resourcing & Continuous Improvement

Marks and Spencer plc (UK), City of Westminster

Head of Store Resourcing & Continuous Improvement

Salary not available. View on company website.

Marks and Spencer plc (UK), City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 4 days ago, 11 Jun | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

Job ref: 2de9b2ea7ca44126a4b895e9844a67a1

Location ref: City of Westminster

Full Job Description

  • Lead labour planning and forecasting, ensuring the right resources are in place to deliver service, sales, and operational efficiency across stores.
  • Define and embed best in class labour management frameworks, including budgeting, deployment, and long term capacity planning.
  • Build and influence cross functional relationships to ensure labour plans reflect business priorities and changes across the organisation.
  • Lead continuous improvement initiatives across the store estate, identifying opportunities to enhance efficiency and strengthen the operating model.
  • Partner with Technology and stakeholders to shape the future labour management roadmap and embed a sustainable CI culture.

    A strong leader with experience managing complex retail operations and labour planning at scale.
  • Commercially and analytically strong, with expertise in financial modelling, workforce planning, and performance measurement.
  • Highly effective in stakeholder management, able to influence across senior leaders and cross functional teams.
  • Deep understanding of retail operations, with the ability to translate insight into practical, scalable solutions.
  • Organised, strategic, and forward thinking, with a passion for driving continuous improvement and operational excellence.
    • What you will bring
  • Proven expertise in labour planning, workforce modelling, and operational performance within a retail environment.
  • Strong analytical capability, including financial modelling, work measurement, and data driven decision making.
  • Experience leading continuous improvement or transformation initiatives at scale.
  • Ability to influence and align senior stakeholders across multiple business functions.
  • A strategic, commercially focused mindset with a drive to improve efficiency and customer outcomes.

    What's in it for you?Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.Here are just a few of the benefits that make working here even more rewarding:· 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation· Competitive holiday allowance with the option to buy more· Discretionary bonus schemes linked to your performance and ours· Strong pension and life assurance to help plan for the future· Tailored induction and training to support your development from day one· Exclusive perks and savings through our M&S Choices portal· Market-leading family policies, including parental, adoption and neonatal leave· 24/7 wellbeing support, including virtual GP access and mental
    • health services· One paid volunteer day a year to support a cause that matters to youEveryone's welcomeWe are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Print

Direct job link

https://www.jobs24.co.uk/job/head-of-store-resourcing-continuous-improvement-126967850
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