Head of Service / Service Manager

Our client is recruiting a brand new Head of Service/ Service Manager position as they drive improvements and strategy within there service planning team. Overview You will take the reins of the entire service operation. You will lead a dedicated team of Service Coordinators, optimise operational workflows, and spearhead the commercial growth of the service department. Key Responsibilities

• Full ownership of day-to-day service delivery, covering both planned maintenance contracts and reactive breakdown callouts.
• Manage, mentor, and professionalise the service team, setting high performance standards and a culture of radical accountability.
• Define and drive service SLAs and KPIs. You will be expected to use data to identify trends, eliminate inefficiencies, and improve the bottom line.
• Actively identify opportunities to expand the division, upselling maintenance solutions and raising the profile of the service business
• Serve as the senior escalation point for complex client issues, ensuring resolutions that reinforce customer trust.
  
  You have successfully led service management or operational teams, ideally within Facilities Management, Fleet Management, Building Services, Construction, Fire and Security or Engineering
• Strategic approach, experience in process improvement and service strategy
• You have commercial awareness and consider yourself to be confident when making decisions
• Confident, concise, and professional when dealing with everyone from field engineers to senior stakeholders.