Head of Service, Operations & Partnerships

Be a leader in Birmingham's journey to Outstanding Adult Social Care and leave a legacy in the lives of older adults. Birmingham is resetting how we think, feel and act so every older adult can live with independence, dignity and choice. As a locality Head of Service, you'll report to the Director of Older Adults & UEC, sit on the Directorate Management Team, and lead a system-critical portfolio spanning hospital discharge and flow, intermediate care, neighbourhood health, continuing healthcare, locality-based social care teams and occupational therapy. What you will deliver

• Faster, safer flow: Provide strategic leadership to system escalations for urgent & emergency care within an identified locality; improve hospital discharge and flow across P1/P2/P3 pathways, reducing avoidable delays and length of stay.
• Neighbourhood strength: Ensure effective delivery of performance and consistency across locality social work and OT, enabling reablement, prevention and independence at home.
• Assurance ready, every day: Embed robust performance and quality oversight aligned to the CQC Single Assessment Framework, with clear evidence of good-to-outstanding practice.
• System leadership: Strengthen integration at a locality level with NHS partners across urgent & emergency care and CHC, strengthening resilience and winter planning.
• Culture & capability: Build a high-support, high-accountability culture - collaboration, kindness and courage - so teams thrive and citizens feel the difference.
• Financial stewardship: Deliver the directorate MTFP, targeting efficiencies while protecting outcomes and safeguarding., Lead the design and delivery of a new Older Adults & UEC operating model.
• Drive transformation and embed strengths-based practice.
• Ensure safe statutory delivery with strong governance and safeguarding.
• Manage demand and performance of service delivery at locality, team and individual levels.
• Control resources, budget, assets, and staffing to maximise achievements of goals and required service standards in a safe and timely way.
• Build stronger partnerships across health and wider system.
  
  You'll be an incredible leader with strong Adult Social Care knowledge and experience, able to deliver high-quality services and lead a number of multi-disciplinary services at a locality level.
  
  Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.