Head of Service - Housing Management

Birmingham City Council is transforming housing services to deliver a landlord service that residents can trust. We are seeking an exceptional Head of Service - Housing Management to provide strategic leadership across tenancy management, estate management, anti-social behaviour, tenant engagement, complex needs and older persons services. This is a pivotal leadership role where you will shape and deliver high-quality, customer-focused housing services, ensuring residents are supported to sustain their tenancies, communities are safe and thriving, and tenants have a genuine voice in shaping services. About the Role As Head of Service, you will lead a large and complex housing management function, working closely with senior leaders, elected members, partners and residents to drive service excellence and continuous improvement. You will:

• Lead the strategic and operational delivery of housing management services across a designated locality.
• Drive improvements in tenancy management, estate management, ASB services and tenant engagement.
• Develop and deliver innovative strategies that support safe, healthy and inclusive communities.
• Ensure housing services are responsive, performance-driven and focused on improving customer experience.
• Lead significant change and transformation programmes across housing services.
• Manage substantial budgets and resources, ensuring value for money and effective service delivery.
• Deputise for the Director of Housing Management and contribute to wider corporate priorities.
  
  We are looking for a strategic housing leader with the experience, credibility and vision to deliver services at scale., Significant senior leadership experience within housing management, tenancy services or a comparable environment.
• Extensive knowledge of tenancy management, enforcement, estate management, ASB, complex needs and services for older people.
• A proven track record of leading large teams through change and delivering high-performing services.
• Strong experience of partnership working with residents, elected members, statutory agencies and external stakeholders.
• Experience managing significant budgets, resources and complex service delivery programmes.
• A strong understanding of the legislative, regulatory and policy framework governing housing services.
• Degree-level education (or equivalent experience) and membership of the Chartered Institute of Housing (CIH) through qualification or relevant experience.
  
  This is an opportunity to play a leading role in one of the largest local authority housing services in the country.
You'll have the chance to:
• Shape the future direction of housing management services across Birmingham.
• Influence strategic decision-making at a senior leadership level.
• Lead services that have a direct impact on residents, communities and neighbourhoods.
• Drive innovation, transformation and service improvement at scale.
• Work alongside experienced leaders, elected members and key city partners.
• Build trusted relationships with residents and strengthen tenant engagement.
• Help deliver Birmingham City Council's ambition to provide excellent housing services for all residents.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.