Head of Service for IUCS / Primary care

The post holder will have operational responsibility for the Integrated Urgent Care Services (IUCS)across NEMS to ensure operational performance targets including; access, workforce and service improvement are achieved. This involves delivery of all operational targets, ensuring services are provided within the agreed levels of activity, standards of performance, safety, quality and budget.

The post holder will work closely with the wider NEMS leadership team and provide direct support to the ICUS Operational Service Manager and leadership team to drive delivery of key service requirements.

Specifically, the post holder will be responsible for providing senior operational business management, leading on and delivering success across a number of key programmes within NEMS, these programmes are essential in ensuring NEMS can deliver its key performance indicators against its core objectives, this will include a range of areas including productivity and efficiency, workforce and service development.

Main duties of the job

Operational Management

Reporting to the Deputy Director of Operations, you will be a key and integral member of the management team.

Responsible for the day-to-day operational delivery of the IUCS services, responsible for ensuring where performance standards are off track that the drivers are understood and improvement plans are developed, implemented and evaluated to meet service expectations.

Provide a professional, senior management contribution across NEMS, working in partnership with Clinical teams and others to deliver cost efficient, high quality and responsive services.

Drive, through engagement and collaboration with Clinical and Operational leads to identify operational improvement opportunities

You will have the autonomy to generate ideas in improving all services

Review and report operational performance against key performance indicators

Drive performance recovery plans ensuring clear roles and responsibilities and accountability for improvement actions.

Working with internal and external experts develop and deliver a capacity and demand assessment to support and drive current actions and inform future requirements.

Lead service recovery meetings.

Support Head of Digital to exploit the NEMS data operations capability

Work with the Business Improvement team to maximise development and future business opportunities.

Develop financial efficiency programme for IUCS to support future develop opportunities

About NEMS

NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally-tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.

We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners, Telephone triage clinicians and Advanced Clinical Practitioners.

NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2023).