We're on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services-covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management.
As part of our Product & Technology Group, you'll drive a culture of service excellence, lead cross-functional improvements, and ensure a seamless experience for our teams and customers across Europe.
What You'll Do
Lead and develop high-performing service teams
Own service management strategy aligned with ITIL and ISO standards
Ensure smooth operations, change management, and major incident response
Drive continual improvement through data, insight, and collaboration
Act as a key liaison between senior stakeholders, service providers, and CAPTG teams
Support the Director of Service & Infrastructure and deputise when needed

5-10 years of experience in IT Service Delivery Management
Proven leadership in a complex, multi-site or multinational environment
Deep knowledge of ITIL (certified) and service frameworks
Strong stakeholder management and communication skills
Passion for service quality, customer satisfaction, and continuous improvement
Experience managing service KPIs, budgets, and external partners

Join Cox Automotive Europe as our new Head of IT Service Delivery, where you'll lead a dynamic team shaping the future of technology services across a global, innovative organisation., We work with a carefully selected set of recruitment partners and are not looking to add to our PSL.
We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Cox Automotive is the world's largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers' core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

Cox Automotive