Head of Product Operations

This is a senior, hands-on leadership role focused on building the systems, processes, and AI-enabled capabilities that empower high-performing product teams. As a technical leader and individual contributor, you will shape the product operating model across Europe, driving automation, standardisation, and cross-regional alignment with our North American teams to enable scalable, efficient product delivery., Product Tooling & Automation

• Own and optimise the Product technology ecosystem, including Jira, Airtable, Confluence, Miro, and emerging platforms.
• Design, configure, and automate workflows that improve collaboration, governance, and delivery consistency.
• Standardise tools and processes across European product teams while aligning with global Product Operations practices.
Product Operating Model & Ways of Working
• Define and continuously improve the operating model for product planning, prioritisation, estimation, and execution.
• Drive adoption of consistent product management practices that increase transparency, efficiency, and cross-functional collaboration.
• Partner with Product, Engineering, Design, and Delivery teams to remove operational bottlenecks and improve execution.
AI-Enabled Product Operations
• Lead the adoption of Generative AI across the Product Development Lifecycle (PDLC).
• Introduce AI-powered workflows, prompt engineering, and automation to streamline activities such as documentation, user story creation, research synthesis, and reporting.
• Evaluate and implement emerging AI capabilities that improve team productivity and decision-making.
Governance & Compliance
• Partner with Legal, Risk, and Compliance teams to embed European regulatory requirements into product workflows and tooling.
• Design automated governance processes that reduce manual effort while ensuring compliance by design.
  
  Proven experience in Product Operations, Product Management Operations, or a similar strategic enablement role.
• Deep expertise with modern product management tooling and workflow automation.
• Experience designing scalable operating models and improving cross-functional ways of working.
• Strong understanding of AI applications within product development and operational excellence.
• Excellent stakeholder management skills with the ability to influence across regional and global teams.
• A continuous improvement mindset with a passion for building efficient, scalable product organisations.
  
  Join Ford Credit at a pivotal moment as we transform the way we build and deliver products across Europe. You'll have the opportunity to shape our Product Operations function, lead the adoption of AI-enabled ways of working, and influence how high-performing product teams operate at scale. Working with colleagues across Europe and North America, you'll play a key role in driving innovation, operational excellence, and the future of digital product delivery.
Please note that we currently run background checks as part of our recruitment process pending a successful interview.