Head of Product, AI

We've been using GenAI in live, customer-facing settings since 2022, and our automated customer service agent, Arlo, has shown what's possible. Now we want to take AI further across the group: more products, in more channels, in more markets, all designed around our customers. We're looking for a Head of Product, AI to own the product direction for our customer-facing AI. You'll sit in our Product organisation within OE Tech and set the roadmap for customer-facing AI products across all our regions, working hand in hand with our Head of Generative AI, who leads the technical side. You decide what we build and why, they shape how it's built, and together you ship. You'll start as a hands-on builder, then grow a team around you.

• Proven experience taking AI agents from proof of concept to scaled, customer-facing production, handling large volumes of customer interactions with measurable impact, in an enterprise or a startup
• A strong product track record on complex, technical products, comfortable with evaluation, hallucination risk and cost trade-offs, and able to go deep with engineers
• Hands-on, with experience building and mentoring teams and adapting products to different markets, languages and regulations
• A clear communicator with developers and senior team members, close to end customers, and focused on solving real problems rather than adding AI for its own sake
• Knowledge of AI ethics and regulation, and a close follower of the cutting edge. Energy, utilities or customer operations experience is a plus
  
  We started with a bold idea: to build Britain's first truly digital energy supplier. By combining world-class tech with brilliant humans who care deeply about customers and driving the renewable energy transition, we made it happen and in 2025, we became Britain's largest energy supplier.
Octopus Energy Group is a global energy transition collective. 10 businesses working across 4 continents to tackle energy transformation at nearly every front. And we constantly push to make energy better. Tirelessly campaigning for fair protections for customers, whilst building innovative technologies that forge a path to a green energy system.


• Set the vision and roadmap for customer-facing AI products across OE
• Take products from idea to production, hands-on in discovery, prototyping, evaluation and launch, designing agents that customers trust, including when to hand over to a human
• Build reusable capabilities that launch in new markets and channels without starting again, while respecting local requirements, language and regulation
• Partner with the Head of Generative AI on architecture, build-versus-buy and responsible AI, and with local teams on discovery and demos
• Build and lead a multidisciplinary AI product team as the portfolio grows