Head of People Services

To lead and improve the day-to-day delivery of people services, systems and data across the business, through the leadership of multi-disciplinary teams. The role ensures people administration and employee relations services work well for colleagues and managers, while building reliable, well-run systems and data that support insight, efficiency and a better overall colleague experience. Key Accountabilities + Lead and develop multidisciplinary People Services teams, driving a high-performance, accountable service culture + Oversee end-to-end People operations across the colleague lifecycle, ensuring a consistent, high-quality experience + Manage HR administration and employee relations, acting as an escalation point for complex, risk-sensitive cases + Own HR systems strategy and governance, ensuring HRIS integrity and end-to-end lifecycle management + Drive transformation of people systems, improving functionality, data quality and reporting capability + Deliver people insights through dashboards and reporting to inform business decisions + Lead continuous improvement, automation and standardisation of people processes using technology and AI + Set and track SLAs, KPIs and service standards to enhance performance and accountability + Ensure compliance with employment legislation, policies and data protection requirements + Partner cross-functionally (People, Finance, IT) to align services, systems and data with business priorities + Lead process improvement, documentation and systems capability development across the team + Occasional travel to depots and office locations will be required.

+ Strong experience leading People Services / HR operations in a structured, SLA-driven environment + Proven track record in HR systems transformation, optimisation and data governance + Skilled in people analytics, translating data into actionable insight + Experience driving automation, system improvements and use of emerging tech (including AI) + Proven leadership of multidisciplinary HR teams + Strong employee relations and employment law knowledge + Commercial mindset with strong stakeholder management skills + Resilient problem-solver with ability to deliver scalable, practical solutions

• C&C Group plc is a premium drinks company which owns, manufactures, markets and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. You probably know us best from brands like Bulmers, Magners and Tennent's., Operating through the Matthew Clark, Bibendum, Tennent's and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.
From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world's favourite drinks. C&C Group's portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent's, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig. We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.