Head of Parts

At Hendy Group, we're passionate about delivering exceptional customer experiences and commercial success. We're looking for an experienced and strategic Head of Parts to lead our retail and wholesale parts operations, driving growth, profitability, operational excellence, and customer satisfaction across the business. As a key member of the Commercial Operations leadership team, you will define and deliver the strategic direction for our Parts division, ensuring we maximise performance, strengthen manufacturer and supplier relationships, and continue to develop a high-performing, customer-focused culture. This is an exciting opportunity for a commercially astute leader who thrives in a fast-paced environment and has a proven track record of delivering results within automotive parts, distribution, logistics, or aftersales operations. What you'll be doing

• Developing and delivering the Parts business strategy across retail and wholesale channels.
• Driving commercial performance, owning P&L and delivering revenue, profit, and market share growth.
• Leading high-performing teams including Parts Performance Managers, Wholesale Parts Managers, PDC Managers, and PartsPlus Managers.
• Building strong relationships with customers, manufacturers, suppliers, and key stakeholders.
• Optimising inventory, forecasting, procurement, and supply chain performance.
• Using data and insight to improve efficiency, productivity, customer experience, and profitability.
• Ensuring compliance with Group, manufacturer, and regulatory standards., Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.
  
  Proven leadership experience within Parts, Aftersales, Automotive, or a similar commercial environment.
• Strong commercial acumen with experience managing P&L performance.
• Track record of delivering business growth and operational improvements.
• Exceptional leadership, coaching, and stakeholder management skills.
• Strategic thinker with a hands-on approach to driving results.
  
  Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
  
  As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.