Head of Operations, Payment

About ZymixZymix is the definitive lifestyle ecosystem for the digital generation-bridging the gap between social connection and real-world experience. Transcending the \"Super App\" model, Zymix fuses hyper-social interaction with a seamless service layer, empowering global youth to integrate a wide range of services beyond social networking, discover Al-curated experiences, and unlock essential services in one fluid motion. We are redefining the platform economy by prioritising authenticity, community, and friction-free living.
The RoleWe are looking for a high-energy, data-driven Head of Operations, Payment to lead the financial engine of our global Super App. This role is focused on the tactical execution and optimisation of our payment infrastructure. Your mission is two-fold: to build a powerhouse payment ecosystem that resonates with millions of users and to execute aggressive optimisation strategies that convert \"transactions\" into \"seamless user experiences\".
The ideal candidate lives and breathes payment orchestration, understands the psychology of checkout conversion, and has a proven track record of managing large-scale financial operations for tech products or digital platforms.
What You'll OwnDevelop and execute payment operations strategies across global markets to drive massive transaction volume and direct App Store/Play Store revenue.Lead the creation, documentation, and maintenance of Standard Operating Procedures (SOPs) for payment processing, reconciliations, and vendor management to ensure consistent execution.Lead the end-to-end management of high-impact payment lifecycles (settlements, payouts, and chargeback management) that align with our Super App's multi-service ecosystem (e.g., Finance, Lifestyle, Delivery, etc.).Analyse financial KPIs (Success Rates, Transaction Costs, Interchange Fees) to optimize payment performance. You will be responsible for the ROI of the payment-to-settlement conversion funnels.Foster loyal relationships with payment gateways, banks, and card schemes through proactive engagement and organizing regular performance reviews.Work closely with the Product and Growth teams to align payment methods with new feature launches and
seasonal promotions.

What You'll BringMust-haves5-8+ years of hands-on experience in payment operations or treasury, preferably within the FinTech, E-commerce, or mobile app industries.You must have successful case studies demonstrating significant improvements in payment success rates and measurable spikes in operational efficiency.Deep technical knowledge of payment orchestration, card schemes, and alternative payment methods (APMs).Strong experience in establishing SOPs and governance models within a fast-scaling tech environment.Ability to translate complex financial metrics into actionable business insights for senior leadership.A \"Super App\" moves fast. You need to be comfortable switching gears between different service verticals and global target demographics.
Nice-to-havesBackground in working with global markets or leading multi-regional payment campaigns.Fluency in Chinese is a bonus.

Why ZymixBuild a category-defining product for UK and European Gen-Z from day one.Small senior team, direct access to leadership, fast decision-making.Private healthcare through AXA from day 1. Including group income protection and group life cover.Vibrant Soho office with free breakfast and afternoon snacks, weekly happy hour & more.Competitive salary (DOE) + benefits package.