Head of Operations - Guinness World Records - London Venue

published - Tue, 03 Nov 2026Job SummaryWe're looking for a Head of Operations to lead the day-to-day operation of our venue, managing the key front of house operations and guest journey. This role oversees ticketing, retail, guest service, cleaning, events and private hire. Ensuring all guests have the best time when visiting us.Job DescriptionYou will need to build a high performing guest focus team to ensure that the attraction run smoothly during opening hours.What You'll Be Responsible ForOversee all front of house operations including admissions, retail, daily duty managers Acting as a senior duty manager, leading the venue during live trading and making key operational decisions Ensure a welcoming and efficient arrivals experience, managing peak trading and capacity Leading supervisors and frontline teams to deliver a high standard of service and guest experience Supporting recruitment, onboarding and training to build a confident, engaged and high-performing team Driving
compliance across health and safety, audits and operational processes Ensuring Standard Operating Procedures are embedded, followed and continuously improved Oversee the attraction retail store, ensuring strong merchandising, visual standards and sales Work closely with the Event and VIP Manager to deliver commercial events across VIP Tours, Birthdays, Corporate events and private buy outs Lead the customer service function, monitoring guest feedback and action appropriately on guest enquiries and comments About YouYou are an experienced leader who enjoys leading teams to deliver great guest experienceYou will bring:You are an experienced leader who has experience in visitor attractions, entertainment venues and hospitality, who has proven experience in managing busy daily operations Proven experience in managing high volume front of house teams Strong understanding of ticketing, retail, guest experience A solid understanding of health and safety, compliance and operational standards

Experience in duty management, making decisions in a live operational setting The ability to organise, prioritise and remain calm under pressure Why Join UsThis role requires flexibility across evenings, weekends and peak trading periods. Job RequirementsWe're looking for a Head of Operations to lead the day-to-day operation of our venue, managing the key front of house operations and guest journey. This role oversees ticketing, retail, guest service, cleaning, events and private hire. Ensuring all guests have the best time when visiting us.Job OverviewJob Title: Head of Operations - Guinness World Records - London VenueSalary: 40k-50k