Head of Operations

About: Manière De Voir is an online fashion brand created to fulfil the need of fashion-forward enthusiasts, who desire trend-focused contemporary designs with competitive prices. We aim to deliver premium quality control, through selected innovative fabrics and garment construction. We take pride in our brand personality and encourage our customer to embrace our identity by contributing towards an online fashion community. Back To Results Manière De Voir is seeking an experienced, commercially driven Head of Operations to lead and optimise global operations across the UK, Europe, USA and Middle East in Warrington, Cheshire. This senior leadership role will oversee logistics, warehousing, retail operations, customer service and operational people performance, ensuring consistent standards, regulatory compliance and operational excellence across all markets. Working closely with the Senior Leadership Team, the Head of Operations will lead strategic business initiatives, drive operational transformation, develop high-performing teams and ensure our global operating models are efficient, scalable and aligned with commercial objectives. This will include playing a pivotal role in supporting international growth, delivering seamless operational execution and maintaining exceptional service standards across the business., Global Logistics, Warehouse and Stock Compliance:

• Oversee global operational sites, including internal warehouse facilities and third-party logistics (3PL) partners.
• Work closely with Senior Warehouse Managers to ensure efficient logistics operations, effective fulfilment processes and consistent service delivery.
• Act as the key auditor for all stock moving through the business whether it internally, to store or via transfers.
• Monitor and drive performance against operational KPIs, SLAs, delivery promises and fulfilment targets.
• Ensure global logistics networks, systems and operating models support business growth, commercial requirements and customer expectations.
• Identify opportunities to improve operational efficiency, cost control, productivity and service performance.
• Support wholesale launches, ongoing management and effective wholesale compliance.
Business Operations & Strategic Projects:
• Lead company-wide operational projects, strategic initiatives and business launches from initial planning through to successful implementation.
• Take ownership of operational readiness for new retail store openings, including logistics integration, systems connectivity, fulfilment processes and operational procedures.
• Work alongside the Senior Leadership Team to monitor and optimise end-to-end business operating models.
• Lead cross-functional operational meetings, ensuring clear accountability, effective communication and delivery against business priorities.
• Drive continuous improvement across departments, ensuring operational processes remain efficient, scalable and aligned with company objectives.
Global People Leadership & Operational Compliance
• Oversee people management requirements across operational departments spanning the UK, Europe, USA and Middle East, ensuring consistent leadership, performance and operational standards.
• Work closely with regional management teams and HR to monitor workforce planning, staffing requirements, employee performance and development.
• Drive a culture of accountability, high performance and continuous improvement through clear objectives, performance reviews and succession planning.
• Ensure operational departments comply with local employment legislation, company policies, health and safety standards and regional regulatory requirements.
• Support senior operational managers in developing high-performing teams, identifying talent and addressing performance or people-related challenges.
• Ensure global people strategies align with business growth, operational efficiency and long-term organisational objectives.
Retail Operations & Store Performance:
• Work closely with Retail Leadership Teams to ensure in-store operations align with global business standards, policies and operational requirements.
• Monitor store operational performance, service levels and customer experience across the retail estate.
• Ensure effective integration between retail stores, logistics networks, customer service and business systems.
• Identify and implement improvements to store efficiency, operational consistency and customer service delivery.
• Support the successful execution of new store openings, operational changes and retail expansion initiatives.
Customer Service & Compliance:
• Oversee global Customer Service operations across online and in-store channels, ensuring a consistent, high-quality customer experience.
• Monitor key customer service metrics, including Customer Satisfaction (CSAT), Average Time to Answer (ATTA), response times, resolution rates and service performance.
• Ensure compliance with GDPR, data subject access requests, consumer regulations and relevant international customer service requirements.
• Work closely with Customer Service and Retail Leadership Teams to maintain service standards and resolve operational challenges.
• Drive continuous improvements in customer experience, operational processes, team performance and service efficiency.
Peak Trading & Business Readiness:
• Lead operational planning, preparation and execution for major commercial trading periods, including Cyber, Summer Sale and other key promotional events.
• Coordinate logistics, warehousing, retail, systems and customer service teams to ensure full operational readiness.
• Oversee capacity planning, resource allocation, operational risk management and contingency planning during high-volume trading periods.
• Monitor performance throughout peak events, ensuring delivery promises, customer service standards and commercial objectives are achieved.
• Conduct post-event performance reviews to identify improvements and strengthen future operational planning., PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Content Relationship I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage. I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.


• Proven experience in a senior operations leadership role.
• Strong experience overseeing multi-site operations, internal warehouse networks and global 3PL partnerships.
• Demonstrable success delivering complex operational projects, retail launches and business-wide strategic initiatives.
• Experience managing operational teams across multiple international markets, with a strong understanding of people development, performance management and compliance.
• Excellent knowledge of operational KPIs, SLAs, logistics systems, customer service metrics and business operating models.
• Proven ability to plan and lead operational execution during peak trading and high-volume commercial periods.
• Strong commercial awareness, analytical capabilities and the ability to identify efficiencies and operational improvements.
• Confident and influential leadership style, with the ability to work effectively across departments and with senior stakeholders.
• Strong understanding of operational governance, GDPR, health and safety and international regulatory requirements.
• Highly organised, proactive and solutions-focused, with the ability to manage competing priorities in a rapidly evolving business.
• Experience in a senior operations leadership role within a fast-paced, international retail, e-commerce or logistics environment is a plus.
What success looks like for the Head of Operations The Head of Operations will ensure operational performance targets are consistently met, teams are developed and supported, new business initiatives are successfully launched, and the organisation is fully prepared for continued international growth and peak trading demands. Above all, the successful applicant will create a culture of operational excellence, accountability, continuous improvement and exceptional customer experience across the global business.