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Head of Operations

Gather & Gather, City of Westminster

Head of Operations

Salary not available. View on company website.

Gather & Gather, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 10 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 3fa4ff764aec4965a6b62009cce586f9

Location ref: City of Westminster

Full Job Description

  • Deliver high standards of food and service across all sites
  • Ensure SOPs are in place and consistently followed
  • Review performance and implement improvements
  • Drive innovation through menu development and pop-ups
  • Build strong client relationships across all sites
  • Act as escalation point for feedback and resolve issues
  • Lead regular client review meetings
  • Gather feedback to improve service and offer
  • Set and manage site budgets with Ops leads
  • Ensure financial targets are met and address gaps
  • Support teams with cost control, purchasing and waste reduction
  • Produce and present financial reports
  • Support new business opportunities
  • Represent CH&CO in presentations when needed
  • Recruit and develop General Managers and senior teams
  • Support performance management and appraisals
  • Coach site teams and support HR processes
  • Identify and develop talent across sites
  • Ensure full compliance with H&S, HACCP and COSHH
  • Maintain safe, clean environments across all sites
  • Report and address any risks or issues promptly
  • Provide cover during absences where needed
  • Support ongoing training and personal development

    Previous experience as a Group, Operations or Support Manager within contract catering or events
  • Level 5 Operations Management Apprenticeship (or similar) preferred
  • Strong focus on delivering excellent customer service across multiple sites
  • Confident building client relationships and driving service improvements
  • Able to make decisions with both client and business needs in mind
  • Experience structuring and leading teams to meet operational demands
  • Commercially aware, with the ability to support retention and growth
  • Good understanding of the contract catering/events industry
  • Able to turn business strategy into clear, workable plans
  • Comfortable using systems and following company processes
  • Sees the bigger picture and understands business impact

    Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
  • Personal Development and Training opportunities
  • Life assurance scheme
  • Pension scheme
  • Holiday allowance
  • Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
  • Eye care
  • A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
  • Family friendly support
  • Regular social events and communication with our leaders
  • A holiday purchase scheme
  • Volunteering days
  • Professional subscriptions
  • Recognition schemes and people awards
  • Long service awards
  • Access to some great high street discount vouchers

Direct job link

https://www.jobs24.co.uk/job/head-of-operations-127097980
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