Head of Operational Model Excellence, Credit & Surety (Hybrid; m / f / x / d; 80-100%)

Location: London, GB Are you a strategic leader passionate about shaping scalable, resilient operating models in a global insurance environment? Join Swiss Re Corporate Solutions and play a defining role in how Credit & Surety delivers best-in-class service and sustainable growth through operational excellence and tech-enabled transformation. About the Role As Head of Operating Model Excellence, Credit & Surety, you will lead the design, evolution, and implementation of the operational model for one of Swiss Re Corporate Solutions' core business areas. You will shape how work is structured and delivered across underwriting, operations, and enabling functions, driving service quality, efficiency, control effectiveness, and scalability. Leading a focused team of specialists across process, data, technology, and transformation, you will translate strategic priorities into clear target-state designs, governance frameworks, and executable roadmaps. This is a high-visibility role with broad cross-functional exposure and real influence over the long-term direction of Credit & Surety. Key Responsibilities Operating Model Strategy & Design

• Lead the design and evolution of the Credit & Surety end-to-end operating model, including leveraging AI to enhance efficiency and decision-making
• Translate targeted business outcomes into target-state processes, service models, governance structures, and operating principles
• Program-manage technology-enabled initiatives
Transformation & Continuous Improvement
• Identify optimization opportunities and implement sustainable solutions
• Identify risks and control gaps and drive mitigation
• Track outcomes and embed continuous improvement
Cross-Functional Leadership
• Act as a trusted partner to business and functional leaders
• Drive collaboration across functions and regions
• Align stakeholders around clear direction and outcomes
About the Team The Operational Model Excellence (OMEX) team sits within the Operations division of Swiss Re Corporate Solutions and serves as the strategic engine behind Credit & Surety's operational evolution. Bringing together specialists in process, data, technology, and transformation, the team works at the intersection of strategy and delivery-partnering closely with underwriting, operations, finance, risk, and regional teams to drive cross-functional change and embed operational best practices. From regulatory shifts to AI-enabled ways of working, OMEX shapes how Credit & Surety adapts and grows. About You You are a strategic and structured leader who combines experience with strong execution capabilities. You navigate complexity with confidence, connect big-picture strategy to practical delivery, and bring analytical rigor, sound judgment, and a collaborative style to everything you do. Qualifications We are looking for candidates who meet these requirements:
• 10+ years of professional experience in financial services-commercial insurance, reinsurance, or similarly complex regulated environments
• Relevant work experience in credit insurance, surety or commercial credit risk related businesses
• 5+ years in transformation, operational excellence, or operational leadership, with a proven track record of leading cross-functional change and translating strategy into outcomes
• Strong program and project-management skills, with the ability to lead complex, multi-stakeholder initiatives through influence
• Proven experience co-leading technology and AI implementations as program manager, product owner, or business owner
• Excellent communication and stakeholder-engagement skills, with the ability to manage ambiguity and influence senior leaders across functions, regions, and cultures
These experiences would be beneficial for the role:
• Exposure to AI-enabled process transformation or digital operating model design
• Background in management consulting or advisory roles within financial services
• Experience embedding governance frameworks and controls in a regulated environment
Salary and Benefits For London, the annual base salary range for this position is between £136,000 and £204,000 GBP for a full-time role. The specific salary offered considers your profile, including education, qualifications, specialization, skills, and experience. In addition to your base salary, you may be eligible for a performance-based annual bonus and additional rewards. Work Model This role is based in London. The company expects a hybrid work model: you will be in the office at least three days per week. Equal Opportunity Statement Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

You are a strategic and structured leader who combines experience with strong execution capabilities. You navigate complexity with confidence, connect big-picture strategy to practical delivery, and bring analytical rigor, sound judgment, and a collaborative style to everything you do., We are looking for candidates who meet these requirements:
• 10+ years of professional experience in financial services-commercial insurance, reinsurance, or similarly complex regulated environments
• Relevant work experience in credit insurance, surety or commercial credit risk related businesses
• 5+ years in transformation, operational excellence, or operational leadership, with a proven track record of leading cross-functional change and translating strategy into outcomes
• Strong program and project-management skills, with the ability to lead complex, multi-stakeholder initiatives through influence
• Proven experience co-leading technology and AI implementations as program manager, product owner, or business owner
• Excellent communication and stakeholder-engagement skills, with the ability to manage ambiguity and influence senior leaders across functions, regions, and cultures
These experiences would be beneficial for the role:
• Exposure to AI-enabled process transformation or digital operating model design
• Background in management consulting or advisory roles within financial services
• Experience embedding governance frameworks and controls in a regulated environment
  
  The Operational Model Excellence (OMEX) team sits within the Operations division of Swiss Re Corporate Solutions and serves as the strategic engine behind Credit & Surety's operational evolution. Bringing together specialists in process, data, technology, and transformation, the team works at the intersection of strategy and delivery-partnering closely with underwriting, operations, finance, risk, and regional teams to drive cross-functional change and embed operational best practices. From regulatory shifts to AI-enabled ways of working, OMEX shapes how Credit & Surety adapts and grows.
  
  For London, the annual base salary range for this position is between £136,000 and £204,000 GBP for a full-time role. The specific salary offered considers your profile, including education, qualifications, specialization, skills, and experience. In addition to your base salary, you may be eligible for a performance-based annual bonus and additional rewards.