Head of Mortgage Underwriting - Nottingham

Head of Mortgage Underwriting - Nottingham Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Salary: Competitive + Car Allowance Application process: Please apply via the application button which will direct you to our careers site.If you require any adjustments to assist you inapplying, please contact Lead and inspire our Mortgage Origination, Underwriting and Lending Operations teams, shaping exceptional customer experiences, driving sound lending decisions and delivering operational excellence that supports the Societys growth and long-term success. Heres a taste of what you will be doingasaHead ofMortgageUnderwriting at Nottingham Building Society:- Shape and deliver the Mortgage Origination and Underwriting strategy, supporting the Society's growth, lending and customer ambitions. Lead, motivate and develop high-performing teams, creating a customer and intermediary-focused culture. Maintain robust
underwriting standards and oversight, ensuring lending decisions are consistent, prudent and compliant. Drive operational efficiency, service excellence and continuous improvement across mortgage journeys and processes. Use data, customer feedback and performance insights to identify trends, manage risks and improve customer outcomes. Lead change initiatives and transformation programmes, embedding new ways of working and enhancing colleague capability. Ensure compliance with regulatory requirements, effective risk management and strong governance controls. Build strong relationships with internal and external stakeholders, including brokers, solicitors, valuation partners, Credit Risk and Compliance teams. Oversee third-party suppliers and outsourced services, ensuring high standards of service and customer delivery. Champion operational resilience and business continuity, ensuring the function remains resilient and responsive to change. Aboutyou:- Extensive experience across mortgage

origination, underwriting and portfolio management, including residential, buy-to-let, commercial, self-build and specialist lending. A strong understanding of responsible lending, mortgage operations and customer servicing best practice. In-depth knowledge of relevant regulatory frameworks, including MCOB, FCA requirements and financial crime controls. Proven experience leading high-performing operational teams, driving excellent customer outcomes while developing and coaching colleagues to reach their full potential. Strong analytical skills, with the ability to interpret MI, KPIs and performance data to identify trends, risks and opportunities. Experience of operational resilience, business continuity, risk management and incident recovery within a regulated environment. A track record of delivering change, transformation and continuous improvement initiatives. Outstanding stakeholder management skills, with the ability to influence and build credibility with senior leaders,
regulators, industry bodies and external partners. Excellent communication and leadership skills, with the confidence to navigate complex challenges, lead through change and make sound decisions in high-pressure situations. Reward &Benefits- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Car Allowance, Bupa Healthcare, Medicash healthcare scheme, 29 days annual leave plus