Head of Membership

This is a rewarding opportunity for a senior membership, customer experience or community engagement leader with strategic-level expertise to join our mission-driven charity.
By joining us, you'll become part of an organisation that changes the lives of vision-impaired veterans across the length and breadth of the country. This is a transformational role where every improvement you make will enable more veterans to be supported, to live independently and to lead the lives they choose.
Whats more, we'll empower you to lead with confidence and play a key role in helping shape our future, whilst continuing to grow as a leader, make a meaningful difference and maintain your career track.
So, if you're looking for a rewarding senior leadership role where your work will have a lasting impact, read on and apply today.
The Role
As Head of Membership, you will lead the development and transformation of our membership function, ensuring an outstanding experience for members is delivered in line with our strategic objectives.
You will develop and deliver our membership strategy and operating model, leading initiatives that strengthen member engagement, retention and growth. Championing a member-centric approach, you will ensure our services, communications and engagement programmes continue to evolve to meet member needs and organisational priorities.
Working collaboratively across the organisation, you will oversee membership performance, digital development and operational excellence, using insight, technology and continuous improvement to enhance member journeys and deliver measurable impact.
Additionally, you will:
- Develop and monitor membership KPIs, using data and insight to drive continuous improvement
- Oversee national engagement programmes, events, networks and community initiatives
- Lead the optimisation of CRM systems, member platforms and digital engagement tools
- Ensure effective governance, safeguarding, compliance and risk management across the membership function
- Manage budgets, resources and multidisciplinary teams to deliver strategic priorities
- Represent membership interests internally and externally, building strong relationships with key stakeholders, Other organisations may call this role Director of Membership, Head of Member Experience, Head of Customer Experience, Head of Community Engagement, Head of Service Delivery, Head of Membership Services, Membership Director, or Head of Engagement.
We are committed to ensuring everyone can thrive in their role. We can support eligible candidates and employees in applying for Access to Work, a government-funded scheme that provides practical and financial support for workplace adjustments. If you need any adjustments to support accessibilitywhether for the application process, alternative formats of documentation, or the interviewget in touch via the website.
Webrecruit and Blind Veterans UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to lead our membership function as Head of Membership, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.JBRP1_UKTJ

To be considered as a Head of Membership, you will need:
- Senior leadership experience within a membership, customer experience, community engagement, service operations or similar environment
- Experience developing and implementing organisational strategies, operating models or service frameworks
- Proven experience leading organisational change, transformation or continuous improvement initiatives
- Experience using data, insight and performance measures to inform decision-making and drive improvement
- Experience managing budgets, resources and priorities within a complex organisation
- Experience leading geographically dispersed and multidisciplinary teams
- Knowledge of CRM systems and data-driven engagement approaches
- Knowledge of governance, safeguarding, risk management and regulatory compliance

Were Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected. Founded in 1915 by Sir Arthur Pearson to help the many veterans losing their sight during the First World War, we have over a century of experience providing the very best care and support.
Since then, weve supported tens of thousands of vision-impaired veterans, helping them regain their independence and providing the tools, skills and confidence they need to lead fulfilling, active lives.
Were one transformational team that believes every vision-impaired veteran should be able to lead the life they choose.

Salary of £74,000 per annum
- Generous annual leave with the option to buy additional days
- Pension scheme with generous employer contributions
- Access to legal services and mental health support
- Employee Assistance Programme
- Home-working allowance
- Professional and personal development
- Life assurance