Head of Market & Network Development

You will be accountable for generating high-quality demand and improving downstream conversion into outpatient, diagnostics and procedural activity, aligned to the hospitals commercial strategy., Market & channel development

• Develop and execute growth strategies for each owned channel in line with the commercial plan.
• Shape propositions, access models and pathways to improve speed-to-care and conversion.
• Identify new opportunities across cancer, primary care, corporate, concierge and international markets.
Network & relationship leadership
• Act as senior relationship owner across corporate, embassy, international and primary care networks.
• Build structured engagement plans for priority networks and accounts, aligning referral flows with clinical capacity.
Medical concierge performance
• Own the medical concierge function as a growth and conversion channel, overseeing complex, VIP, corporate and international cases.
• Resolve friction and leakage within concierge-led pathways and ensure clear escalation routes for complex cases.
Conversion & commercial performance
• Own activity, conversion and revenue targets across channels, defining and monitoring KPIs and using insight to prioritise initiatives.
• Partner closely with Business Development and Marketing to translate channel strategy into clear briefs, priorities and measurable delivery.
  
  Senior experience designing, developing and scaling medical concierge or complex patient access services.
• Track record developing growth channels and referral-led models with measurable commercial outcomes.
• Strong external relationship and partnership management capability with senior credibility across NHS and private healthcare.
• Commercial acumen with a data-driven approach to performance, prioritisation and delivery.
Desirable
• Experience across corporate, international or embassy-led healthcare pathways.
• Understanding of private healthcare funding and payor environments.
Person Specification Job Criteria Essential
• Senior experience designing, developing and scaling medical concierge or complex patient access services.
• Track record developing growth channels and referral-led models with measurable commercial outcomes.
• Strong external relationship and partnership management capability with senior credibility across NHS and private healthcare.
• Commercial acumen with a data-driven approach to performance, prioritisation and delivery.
Desirable
• Experience across corporate, international or embassy-led healthcare pathways.
• Understanding of private healthcare funding and payor environments.
  
  The Hospital of St John & St Elizabeth (HJE) is an independent hospital in central London with a strong reputation for clinical quality and patient experience. We are investing in service-line growth, operational excellence, and a market-leading front-door experience for patients, consultants, insurers and partners.