Head of Live-in Commercial Performance

As Head of Live-in Commercial Performance, you will lead the commercial and operational success of the Live-in Care division, ensuring sustainable growth, strong profitability, and outstanding service delivery. You will oversee all commercial aspects of the service including pipeline performance, client mobilisation, workforce planning, and stakeholder engagement, while supporting the wider strategic direction of the business. This is a highly visible leadership role with the opportunity to influence growth strategy, operational performance, and long-term service development. __________________________________________________Objectives Your key priorities will include:

• Driving sustainable business growth across the Live-in Care division
• Improving conversion rates, client retention, and overall profitability
• Ensuring effective mobilisation of clients and carers
• Maintaining strong workforce capacity to support operational demand
• Delivering excellent client outcomes and service continuity
• Supporting Trinity Homecare's ambition to expand and strengthen its Live-in Care offering, Commercial & Operational Leadership
• Lead performance across key commercial metrics including new business growth, conversions, retention, and profitability
• Develop and implement operational plans aligned to monthly and annual targets
• Monitor service performance and implement initiatives to improve operational efficiency and client continuity
• Work closely with Finance to support pricing strategy, affordability, and margin performance
• Ensure effective workforce planning and timely client placements
• Support strategic decision-making across the Live-in Care division
Strategic Partnerships & Business Growth
• Build and maintain strong relationships with healthcare organisations, commissioners, and key external stakeholders
• Identify and develop opportunities for growth across private and funded care markets
• Represent Trinity Homecare at networking events, regional forums, and partnership meetings
• Help strengthen Trinity's reputation as a trusted provider of high-quality live-in care solutions
Workforce & Team Collaboration
• Partner with Recruitment and Operations teams to maintain strong carer capacity and service continuity
• Promote a high-performance culture focused on collaboration, accountability, and excellence
• Work cross-functionally with Marketing, Finance, Recruitment, and Operations to support business objectives
  
  We are looking for someone who is:
• Commercially minded with strong operational awareness
• Experienced in driving performance and delivering business growth
• Confident managing stakeholder relationships and developing partnerships
• Skilled in workforce planning and service delivery management
• A proactive and resilient leader with a solutions-focused mindset
• Passionate about delivering exceptional care services and leading teams with integrity
You will ideally have experience within live-in care, healthcare, social care, or another service-led operational environment.

This is an exciting opportunity to join Trinity Homecare at a pivotal stage of growth and play a leading role in shaping the future of our Live-in Care service. As Head of Live-in Commercial Performance, you will have significant influence across commercial strategy, operational delivery, workforce capacity, and business growth. Working closely with senior leadership, you will drive performance, strengthen strategic partnerships, and help position Trinity Homecare as the provider of choice for high-quality live-in care services across the UK. We are looking for a commercially astute and ambitious leader who thrives on driving results, building relationships, and delivering exceptional service outcomes within a fast-paced care environment.

All Locations is a required field All Departments Care Delivery Management All Departments is a required field Advertising Salary Up to £55,000 pa Function Live-in Care Brand Trinity Homecare
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• Head of Live-in Commercial Performance, Opportunity to shape and influence a key growth area within the business
• Join an award-winning and values-driven care provider
• High-visibility leadership role with genuine strategic impact
• Collaborative and supportive senior leadership team
• Career progression and development opportunities within a growing organisation
• Competitive salary and benefits package
If you are an ambitious leader looking for an opportunity to combine commercial success with meaningful, person-centred care, we would love to hear from you.