Head of Integrated Quality Governance

We are recruiting for a Head of Integrated Quality Governance. You will be accountable and responsible for delivering the Patient Partnership, Safety and Learning pillar of the Nursing and Quality Strategy 2026-2029, ensuring that the experiences of patients, families, carers and staff inform organisational learning, service development and continuous improvement., The role will lead the development and oversight of robust, integrated governance, risk management and assurance arrangements, providing clear Divisional-to-Board reporting on the quality and safety of care. Through the triangulation of patient safety incidents, clinical risks, complaints, patient experience, audit findings and regulatory intelligence, the postholder will ensure that emerging risks and concerns are identified, appropriately escalated and acted upon and learning is embedded in change. Working collaboratively with clinical and operational leaders, the postholder will promote a culture of openness, accountability and continuous learning, ensuring that patient partnership is central to how services are delivered and improved. The role will champion PC24's values of Dignity, Respect, Compassion and Care, translating learning and insight into measurable improvements in patient outcomes, safety and experience.

Primary Care 24 (PC24) is a not-for-profit social enterprise established in 2004, predominately delivering NHS contracts. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients. Come join our proud team! This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.