As Head of Import Operations, you will be responsible for delivering high-quality, efficient import services through strong operational leadership. You will champion a "right first time" approach, driving operational excellence while optimising production costs. Leading the day-to-day activities of our Import Operational Care Centre (OCC), you'll ensure Colleagues are equipped with the right tools, training, and support to succeed. You will have a direct line management responsibility for 4 OCC Front Line Managers.

• Proven leadership experience managing diverse teams in freight forwarding.
• Experience in managing teams across locations.
• Detailed knowledge of import customs requirements is preferred.
• Strong communication skills, both written and verbal, with proficiency in MS Word, Excel, and PowerPoint.
• Excellent organisational and time management abilities, with a talent for prioritising and meeting deadlines.
• Customer-focused mindset with strong problem-solving capabilities.
• Adaptable and resilient, with a proactive attitude toward change and new technologies.
• Team-oriented leader with empathy, coaching skills, and the ability to inspire and motivate others.
• Willingness to travel across the UK; a full driver's license is required.
  
  With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.