Are you a visionary leader with a passion for using insight to create meaningful impact? Are you ready to shape the future of services for people with hearing loss? Hearing Dogs for Deaf People is seeking a dynamic and strategic Head of Impact to lead on insight, evaluation, and innovation within our Service Design and Development team. You will play a vital role in ensuring that the voices of deaf people and those with hearing loss are heard, embedded, and acted upon throughout our services - helping us to deliver on our mission of connection, confidence, and companionship. What you'll be doing:

• Develop and lead our Insight, Impact and Evaluation strategy, showcasing the difference our services make
• Drive innovation and service improvement by identifying trends, conducting research, and proposing evidence-based change
• Lead user research initiatives, gathering and translating insights into action in collaboration with people with hearing loss, volunteers, and partners
• Create powerful data stories through visualisations, narratives, and case studies for a range of audiences
• Work closely with Service Design colleagues to shape business cases and proposals that align with strategic goals
• Partner with Fundraising to build evidence-based cases for support, demonstrating real-world impact
• Build and maintain robust data systems with IT, enabling effective insight capture and reporting
• Equip service delivery leaders with tools to continuously gather, evaluate, and embed insight into practice, Tags: Advice / Information, Campaigns, Communications, Fundraising, Project Management, Advocacy, Business Development, Operations, Customer support, Data Analysis, Data Entry, Database Management, Deaf, Engagement / Outreach, Insights, Monitoring and Evaluation, Research, Strategy
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  You are a curious, collaborative, and impact-driven individual with a track record of leading insight and innovation work in a similar setting. You bring a balance of strategic thinking and hands-on delivery, and you're excited by the opportunity to make a difference.,
• Proven expertise in impact measurement, user research, and data storytelling - translating insight into meaningful change
• Experienced in leading and embedding impact evaluation frameworks across organisations, transforming how success is defined, measured, and acted upon
• Strong leadership and stakeholder engagement skills - able to influence, collaborate, and drive cross-functional improvement
• Confident in managing innovation and change - identifying trends, embedding evidence-led decision-making, and coaching others to do the same
  
  National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services - because nobody with hearing loss should feel alone., At Hearing Dogs for Deaf People, your work has direct impact on the lives of those we support. You'll join a warm, mission-led organisation where innovation is encouraged, and your voice matters. In this role, you'll shape how we listen, learn, and grow.