Head of Facilities Support Services

The Head of Facilities Support Services is responsible for directly managing the Housekeeping, Portering Departments, Non-Patient transport, compliance and Facilities training at UHB, with overall responsibility for the day-to-day work assigned to the teams. The post holder will lead the departments to provide an efficient, effective and high-quality professional and well-coordinated service capable of meeting all statutory and regulatory requirements whilst ensuring alignment with the activity of the organisation.

This is a cross site working role where you will be required to work across all the Trust's hospital sites, you will be instrumental in ensuring that Facilities services are delivered to the highest standard whilst ensuring staff engagement flourishes and staff feel valued. The ideal candidate will have exceptional leadership skills with extensive previous experience of managing a large workforce, preferably some of which will be within the NHS. Due to the nature of the role the post holder will need to be flexible with their working hours to include some planned weekend and evening work when required. They will understand how important the Facilities services are within a hospital environment in meeting the high expectations of our staff, patients and visitors.,

• Extensive knowledge of specialist areas acquired through post-graduate diploma or equivalent experience or training plus further specialist knowledge to Master's level in business or management or equivalent relevant experience.
• Evidence of post qualifying and continuing professional development
• In-depth professional knowledge in a number of disciplines e.g. financial management, performance management, information systems, staff management acquired through training and experience over extended period
Experience Essential
• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to analyse complex facts and situations and develop a range of options
• Take decisions on difficult and contentious issues where there may be a number of courses of action
• Strategic thinking -- ability to anticipate and resolve problems before they arise
• Significant experience of professionally managing a range of FM Services.
• Ability to lead a large workforce in terms of supporting and deputising for Associate Director of Facilities
• Experience of dealing with the public and deal with contentious situations
• Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances
• Inputs to strategic plans across NHS and within the specific teams
• Works with Stakeholders to develop performance improvement plans and to develop plans for innovation
• Good use of available information sources to enable efficient and effective planning
• Ability to work under pressure and to tight and often changing deadlines
• Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
• Demonstrates knowledge and understanding of equality of opportunity and diversity taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda.
• Ensures staff for whom the post holder has line management responsibility
• Demonstrates knowledge and understanding of equality of opportunity and diversity.
• Significant senior management experience
Desirable
• Previous NHS experience.
• Previous Facilities Management experience, Adaptability, flexibility and ability to cope with uncertainty and change
• Commitment to continuing professional development
• Able to work and travel across all UHB sites as required by the role
  
  University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
  
  We are looking for someone who can bring an innovative approach to the role and will look at how services can be improved under challenging financial conditions. In return, we will provide a competitive salary, generous terms and conditions - including a minimum of 27 days annual leave (based on full time hours), the opportunity to join an excellent pension scheme, training, career progression and a positive working environment.