Head of Engineering Services - Facilities

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Head of Engineering to oversee and manage the delivery of high-quality hard services across a site-based contract in South Wales, ensuring operational excellence, statutory compliance, strong client relationships and continuous service improvement.

Role Responsibilities:

-Lead, manage and motivate the hard services teams, building a proactive, collaborative and customer-focused culture that supports continuous improvement.

-Oversee third-party contractors to ensure services are delivered to agreed contractual standards, including performance against KPIs, SLAs and compliance requirements.

-Ensure emergency planning, health and safety procedures, statutory compliance activity, audits and inspections are robust, up to date and effectively managed.

-Develop and manage departmental budgets, ensuring resources are used efficiently while identifying opportunities for operational and financial growth.

-Work closely with senior management, clients and stakeholders to improve service delivery, maximise asset life and maintain accurate reporting against key performance metrics.

Proven experience in a hard services management role within Facilities Management or a related sector, with strong knowledge of complex building services including HVAC, electrical systems and building fabric maintenance.

-Relevant professional qualification in an electrical or mechanical discipline, such as HNC, HND, Degree or equivalent.

-Must have strong knowledge of SFG20 legislation.

-Strong knowledge of statutory compliance, UK Health and Safety legislation, CDM Regulations, CAFM systems, Microsoft Office and effective maintenance and asset management strategies.

What's in it for you?

-A full-time, permanent, site-based leadership role where you will have the opportunity to shape and improve hard services delivery across a key contract.

-The chance to lead specialist teams, manage supplier performance and influence best practice across compliance, asset management and operational performance.