Head Of Customer Operations

Head of Customer Operations

£65,000 - £70,000 (depending on experience) + annual Bonus of us to 30% + Excellent Benefits 
South West | Hybrid Working

Benefits

•    Annual bonus scheme of up to 30% 
•    Private healthcare
•    Enhanced pension contribution
•    Generous annual leave package
•    Professional development support
•    Flexible hybrid working

The Opportunity

We're recruiting for a senior operational leadership role with a well-established organisation that is investing in customer experience, service improvement and future growth.

You'll lead a customer-facing operation, driving performance, developing leaders and ensuring excellent service delivery across the business.

Key Responsibilities

•    Lead and develop operational teams and managers.
•    Drive service improvements and operational efficiencies.
•    Improve customer experience and performance outcomes.
•    Use data and insight to support business decisions.
•    Manage resources, budgets and business performance.
•    Work closely with senior stakeholders to deliver strategic objectives.

About You

•    Proven leadership experience within operations, customer service or service delivery. 
•    Strong people management and coaching skills.
•    Experience leading change and continuous improvement.
•    Customer-focused with a commercial mindset.
•    Experience within a regulated environment such as financial services or insurance would be preferred. 

Full role profile available on request.

Please contact Lucy Cressy at Pertemps Bristol for a confidential discussion.