Head of Customer Care

regard to service and defect management. Collaboration sits at the heart of this role. You'll work in close partnership with the Head of Home Experience, Delivery teams and contractors to ensure defects are resolved efficiently, within SLA and in line with contract requirements, reducing complaints and building trust with customers. You'll bring substantial people management experience, a strong understanding of new-build development processes, contracts and employer's requirements, and a proven ability to work across departments to drive customer satisfaction. Experience across shared ownership and other tenures is essential. If you're ready to lead high-performing teams, set the standard for exceptional customer care and make a real impact on defect resolution in new build, we'd love to hear from you. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and

find out more. Closing Date: 1st September 2026 at midnight. At Clarion Housing Group, we support the responsible use of AI. This is a hybrid role with a base location our London office. Candidates will be expected to work from the office at least 2 days per week. If you live outside the M25, your salary will be based on your location and aligned to the National pay scale. Applicants must be able to travel across the region as required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and
making Clarion an inclusive place to work. #J-18808-Ljbffr