Head of Client Services (Events)

The Head of Client Services is a senior member of the Events team, responsible for ensuring operational excellence in sponsor and partner delivery across the event portfolio. Reporting to the Client Services Director, this role leads the Client Services team and is accountable for executing the agreed Sponsor Experience framework to the highest standards. The role owns the sponsor relationship from post-sale handover through delivery and post-event follow-up, ensuring seamless execution, strong satisfaction and renewal readiness. Key Responsibilities

• Lead, mentor and manage a team of Client Service Managers
• Ensure seamless handover from Commercial Sales into Client Services
• Oversee delivery of all sponsor benefits on time and in full
• Maintain adherence to service standards, SLAs and KPIs
• Act as escalation point for sponsor issues, complaints and delivery challenges
• Ensure accurate tracking of sponsor deliverables and contractual commitments
• Partner with event teams to deliver exceptional on-site experiences for clients
• Identify upsell opportunities and support Commercial with renewal positioning
• Ensure post-event reporting is delivered accurately and on time
• Maintain compliance with GDPR and communication standards
Success Measures
• On-time, in-full delivery of sponsor benefits
• SLA adherence across portfolios
• Portfolio-level retention performance
• Sponsor satisfaction scores
• Reduced escalations and service-related issues, At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
  
  7+ years' experience in client services, sponsorship or event account management
• Proven experience leading and developing a team
• Strong operational and organisational capability
• Commercial awareness and understanding of retention dynamics
• Excellent stakeholder management skills
• Calm, structured and solutions-focused under pressure
• Ability to confidently showcase on-site excellence at events
• Experience with Salesforce, Pardot, Bizzabo, Monday.com and Swapcard preferred
  
  Advancing Essential Intelligence.
Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include:
• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.