Head of Business

Following our recent acquisition in Guildford and an internal move, Mercedes-Benz of Epsom are looking for an experienced and inspiring Head of Business to lead Mercedes Benz of Epsom . Reporting directly to the Group Operations Director, you will have overall responsibility for the performance and efficient operation of the site. Through strong leadership, you will motivate, develop and coordinate the management team, ensuring all departments work collaboratively to achieve exceptional results. Leading the Sales, Service and Parts functions, you will be accountable for delivering the Sandown experience, maximising commercial opportunities, and driving sustainable profitability while maintaining the highest standards of customer satisfaction., · Providing visible, inspiring leadership across the dealership.
· Managing and developing all departmental leaders to deliver outstanding performance.
· Driving sales, after sales and profitability objectives in line with business plans.
· Ensuring an exceptional customer experience at every stage of the customer journey. · Maintaining full compliance with Mercedes-Benz franchise standards, policies and processes.
· Identifying opportunities for continuous improvement across the site.
· Creating a high-performance culture focused on employee engagement, customer excellence and operational effectiveness.

This is a rewarding opportunity for a commercially astute automotive leader to play a key role within the Sandown Group, leading a prestigious Mercedes-Benz site and contributing to the ongoing success of our growing business.

· People management, specifically in terms of achieving high performance through teams. Leadership style should be highly visible and hands on.
· Motor industry experience, along with experience in a senior position with established track record in profit delivery, cost control, stock and people management.
· Experience of managing Sales and After Sales functions.
· Enthusiasm to deliver the Mercedes-Benz experience and continuously improve product knowledge of yourself and others. Desire to achieve the highest standard of personalised customer care commensurate with the Mercedes-Benz brand.

The successful candidate will have significant relevant retail motor experience and be able to demonstrate a track record of success in a challenging and fast paced automotive environment. Candidates will need to have outstanding drive, ambition, enthusiasm and excellent communication skills. Applicants will preferably be educated to degree level or equivalent or hold a Management Qualification with a main manufacturer. A full Driving Licence is essential as travel between sites will be required.

Sandown Dorset and Wiltshire Limited, registered in England and Wales, Company number 02866474, with its registered office at Holes Bay Road, Poole, Dorset, BH15 2BD, trading as Mercedes-Benz of Dorchester, Mercedes-Benz of Poole, Mercedes-Benz of Salisbury, smart of Poole, Sandown OMODA JAECOO Poole and Sandown Kia Salisbury. VAT number: 642 2305 74.

Sandown Surrey and Hampshire Limited, registered in England and Wales, Company number 03018671, with its registered office at Edison Road, Houndmills, Basingstoke, RG21 6YH, trading as avocado Newbury, Mercedes-Benz of Basingstoke, Mercedes-Benz of Epsom, Mercedes-Benz of Farnborough, Mercedes-Benz of Guildford, Mercedes-Benz of Hindhead, Mercedes-Benz of Newbury, smart of Basingstoke, smart of Epsom, smart of Guildford, Sandown Chery Newbury, Sandown OMODA JAECOO Basingstoke, Sandown OMODA JAECOO Newbury and Sandown Van Centre Poole. VAT number: 642 2305 74.

Sandown Dorset and Wiltshire Limited and Sandown Surrey and Hampshire Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.