Head of All-Age Continuing Care - Assurance and Improvement

The post holder will be required to work across organisational boundaries, working with place-based Directors on operational issues whilst reporting to the Chief Nurse for SEL ICB and providing assurance to the ICB that a high quality service is being delivered.

The post holder will work closely with a wide number of stakeholders internally and externally to the respective organisations: Executive teams, Director of CHC, Directors of Nursing - Acute and Community providers, Care Home and Domiciliary providers, Local Authority, Care Quality Commission and other colleagues across the health and social care system to develop a culture within the service that facilitates excellence in clinical services through patient centred multi-professional team-based care.

They will ensure the service delivers high quality services to patients, families and staff. They will make a full contribution to reaching the ICB's organisational vision, strategic objectives and key work programmes such that measurable improvements in patient experience, safety, effectiveness and productivity can be seen.

Main duties of the job

Working in partnership with the wider Senior CHC management team the post holder will be responsible for the provision of leadership, direction and governance for all CHC and associated sub services, including the Business Multi-Disciplinary Team (MDT) functionality, appeals and retrospective assessments, and Children and Young People Continuing Care. Close working will be required with the Head of CHC Business MDT in order to achieve the highest quality CHC service performance and delivery.

The role will include delivery of local national strategic and operational service objectives developed by the CHC service in line with local and national requirements. These will be agreed and signed off by the appropriate governance committees. The post holder will work with their senior team to identify suitable benchmarking opportunities for improved productivity, efficiency and clinical quality.

Key objectives will include accountability for the delivery of financial, performance, productivity and human resource management targets, agreed at the start of each financial year as part of the appraisal and personal development process.

In 2025, the boards of NHS South East London ICB and NHS South West London ICB took the decision to enter into a clustering arrangement. This means that we share a chair, chief executive officer and an executive team, but we remain as separate, statutory organisations.