Head of Account Management (Social Housing)

At Travis Perkins Managed Services, we're more than a supplier to the social housing sector. We're a trusted partner to housing providers, local authorities and Tier 1 repair and maintenance contractors, and we help keep thousands of homes safe, warm and well maintained. Behind that are national contracts, a network of branches across the country and a team who care about getting it right for the people living in those homes.We're now looking for a Head of Account Management to lead our Social Housing Account Management team and take our client partnerships to the next level.The roleReporting to the Housing Director, you'll lead, coach and develop a field-based team of 12 to 15 Senior Account Managers and Account Managers. You'll own the account management strategy across our established social housing contracts, driving retention, margin and organic growth across a portfolio worth more than 200m.This is a senior leadership role with real influence. You'll be the person who turns
strong client relationships into long-term partnerships and makes sure what we promise at contract level is delivered on the ground.What you'll be doingLeading and coaching your team to build deep, strategic relationships with housing providers, and making sure operational delivery matches our contract commitmentsDriving organic growth and margin by bringing in structured account planning and spotting up-sell and cross-sell opportunities, including Value Added Services, RetroFit and DecarbonisationOwning customer retention, with strong quarterly business review (QBR) governance and close tracking of account health to prevent churnWorking closely with Business Development, Delivery, Technical Sales and Value Added Services so clients see one joined-up serviceActing as the senior escalation point for critical account issues, using root cause analysis to fix problems and improve how we deliver over the long termAligning account plans with regional and branch leadership so national contracts
are delivered well at local levelBuilding a high-performing, customer-centric team through clear sales management tools, CRM discipline and ongoing developmentWhat we're looking forA proven leader of field-based account management or B2B sales teams, with a track record of coaching people to perform at their bestExperience managing large, complex key accounts in building materials, merchanting or social housingA strong record in structured account planning, up-selling and client retentionCommercial understanding of social housing repair and maintenance contracts and supply modelsGood knowledge of building materials, plus awareness of housing decarbonisation and RetroFit trendsStrong commercial and financial skills, including margin management and P&L awarenessConfident negotiating and communicating with senior stakeholdersA customer-first, collaborative and resilient leader who acts with integrityIt would be great if you also haveExisting relationships with Social Housing Providers, Local
Authorities or Tier 1 R&M contractorsExperience in a matrix organisation working alongside a branch networkKnowledge of public sector procurement frameworksExperience implementing a CRM and running pipeline management based on dataConfidence in public speaking and representing the business on panelsA degree or professional qualification in sales management or the built environmentWhat's in it for youAs you would expect, this role is attached to a competitive annual salary and bonus scheme. In addition to this, you'll receive a company car allowance, private medical cover and a lucrative pension scheme which enhances with length of service.You will have the chance to lead a team at the heart of one of the UK's most important sectors as well as genuine career progression within Travis Perkins Group, one of the UK's largest suppliers of building materialsReady to lead?If you're a commercially sharp leader who builds lasting partnerships and gets the
best out of people, we'd love to hear from you. Apply today to help shape the future of social housing with Travis Perkins Managed Services.