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Head Housekeeper - Harrogate

Grantley Hall, Harrogate

Head Housekeeper - Harrogate

Salary not available. View on company website.

Grantley Hall, Harrogate

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 15 Oct | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 5ed9c9920c4e4ff2ba651d7ea94d2d81

Location ref: Harrogate

Full Job Description

  • Lead, motivate and develop a diverse team of housekeepers, ensuring clear communication, active listening to ideas and opinions, and a balanced approach to workload distribution.
  • Uphold and continuously improve cleaning standards, guaranteeing every guest area meets the high standards expected by our clientele.
  • Manage inventory, procurement and budgeting for all housekeeping supplies, demonstrating accountability and transparency in financial stewardship.
  • Collaborate closely with front of house, maintenance and events teams to ensure seamless service delivery and a cohesive guest experience.
  • Implement health, safety and environmental policies in line with UK regulations, promoting a safe and honest workplace.
  • Drive continuous improvement initiatives, encouraging curiosity and boldness in adopting new techniques, technologies and sustainable practices.
  • Monitor guest feedback and respond promptly, reinforcing our customer commitment and putting the guest's needs at the forefront of every decision.
  • Prepare regular reports on performance, occupancy trends and quality audits, providing clear and honest communication to senior management.

    Proven experience (typically 5+ years) in senior housekeeping roles within luxury hotels, country houses or comparable hospitality settings in the United Kingdom.
  • Strong leadership and people management skills, with a track record of fostering collaboration, diversity and a supportive team culture.
  • Excellent organisational abilities and a keen eye for detail, ensuring high standards are consistently met.
  • Demonstrated accountability and honesty in managing budgets, inventories and staff performance.
  • Effective communication skills, both written and verbal, with the ability to listen to and act on feedback from staff and guests.
  • Bold, curious mindset with a passion for continuous improvement and innovation in housekeeping practices.
  • Knowledge of UK health, safety and environmental regulations relevant to hospitality housekeeping.
  • Customer focused attitude, consistently putting the guest first and delivering exceptional service.

Direct job link

https://www.jobs24.co.uk/job/head-housekeeper-harrogate-127592228
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