Head Housekeeper

As Head Houskeeper you will lead, manage, and develop the housekeeping department at our Woodcote Park based in Epsom, Surrey. Take full responsibility for accommodation standards across 22 bedrooms, all public areas, the laundry, and the uniform room. The Head Housekeeper ensures consistently high presentation, hygiene, and personalised member experience, while managing a team of around 21, controlling costs within budget, and maintaining full compliance.,

• Take personal accountability for the cleanliness, presentation, and condition of all 22 bedrooms, achieving and maintaining five-star inspection standards consistently.
• Manage the Club's laundry operation, which supports the full estate including bedroom linen, all food and beverage table linen and napkins, golf towels, Cedar Sports Club towels, and Walled Garden towels.
• Manage the Club uniform room, ensuring all uniforms are laundered, stored correctly, and available to employees as required.
• Provide visible, consistent, and motivating leadership to the entire team.
• Responsible for departmental budget including payroll, chemicals, linen, amenities, cleaning equipment, and sundry operational expenditure.
• Develop, maintain, and review room and public area checklists, ensuring all SOPs reflect current Club standards
• Manage all housekeeping-related supplier relationships and conduct regular supplier reviews, monitoring quality, delivery reliability, and pricing competitiveness.
• Collaborate with Reception, F&B, Events, and other departments to ensure the member journey from arrival through departure is seamless and consistently delivered.
• Ensure the department operates in full compliance with all relevant health and safety legislation, including COSHH regulations, manual handling, fire safety, and safe working practices.
• Maintain a thorough knowledge of all member preferences, ensuring pre-arrival room personalisation and in-stay requests are delivered consistently and discreetly.
• Champion sustainability within the housekeeping and laundry departments, embedding responsible practices into daily operations, procurement decisions, and team behaviour.
  
  Minimum 3 years' management experience in a luxury hotel or comparable private members' club housekeeping environment
• Demonstrable experience managing a team of 15 or more across multiple functions
• Proven budget responsibility including payroll management and expense control
• Experience managing a laundry operation
• Strong knowledge of COSHH regulations and H&S compliance
• Experience in writing, implementing and review SOPs
• Supplier and contract management experience
• Excellent attention to detail and personal presentation standards
• Strong interpersonal and communication skills
• Flexible and resilient -comfortable working weekends
• Proficient in housekeeping management systems (opera cloud) and standard Office software (Excel, Word)
  
  The Royal Automobile Club is an exclusive world-class private members club, with two stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
We have a unique and exciting opportunity for a dynamic and experienced Head Housekeeper to join our dedicated team at the Woodcote Park clubhouse. This key role is ideal for a motivated individual who takes pride in delivering exceptional standards, leading by example, and creating a welcoming, well-maintained environment for our members and guests. Benefits of working at the Royal Automobile Club:
• Free meals on duty
• Paid birthday day off
• Free shuttle bus from Epsom station
• Perkbox discount scheme
• European RAC cover
• Interest-free season ticket loan
• Staff uniform
• Generous pension
• Electric Vehicles (EV) Scheme
• Employer-paid health cash plan
• 24/7 Employee Assistance Programme, Heritage - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club
Excellence - Excellence is not an achievement; it is something we strive for every day Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism Respect - Showing consideration and understanding to our members and colleagues Trust - Acting with fairness, honesty and integrity Sustainability - Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation