At The Ned we are known for creating unforgettable experiences for our guests, and our concierge team are at the heart of that. Based in the thick of the action on our dynamic ground floor, as the Head Concierge you will be the key to unlocking the best of London for our visitors, ensuring every stay is exceptional and memorable.,

• Lead and manage the concierge team to deliver all performance - commercial, operational, customer, and team
• Provide guests with expert advice on local attractions, dining, and entertainment
• Efficiently handle guest requests and resolve any issues with professionalism
• Collaborate with other departments to ensure a seamless guest experience
• Always have in-depth knowledge of the best things to recommend to our guests, including The Ned's services and amenities and what's on offer around London
  
  Proven leadership experience within a concierge team is essential, ideally within a similar environment
• Membership of Les Clefs D'Or
• A proven track record of delivering outstanding people management and commercial performance in a similar role
• Multilingual skills will be beneficial, but are not essential
• Our concierge team are a constant presence in the heart of the ground floor, so you'll obviously have a bright personality and genuine warmth with a passion for outstanding hospitality
• Our ground floor is host to live music every day and multiple bars and restaurants. As such this can be a lively and high-pressure environment, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable
  
  The Ned and Ned's Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned's Club - a private members' space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms., At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality., The Ned and Ned's Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to met, work, and have a good time. The Ned City of London is situated in the heart of the City, in the former Midland Bank headquarters, and houses Ned's Club, a private members' space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms. Working at The Ned means having access to some of the best reward and benefits in the business, an inclusive workplace with a lot of fun, amazing teammates, and endless opportunities to grow your career in hospitality. Our aim is to ensure our guests, members, customers and team members all have an amazing time - and we know that it's our people who make that happen. Do you want to join the best place to work in hospitality?


• Salary of up to £46,200 (including service) depending on experience
• Every house membership of Soho House
• Enhanced parental leave, company sick pay and pension
• Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Wagestream and Benefit Bank - our exclusive platform with access to hundreds of gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Paid volunteer day
• Regular social events, including an annual pool party
• Employee assistance programme - 24/7 advice and support
• Reward and recognition initiatives