Head Bartender (Palm Court) - Sheraton Grand London Park Lane

The Head Bartender is responsible for leading the daily operation of the Palm Court bar, ensuring exceptional beverage quality, guest service, and operational excellence. This role supervises and develops the bar team, manages stock and inventory controls, maintains compliance with licensing and safety requirements, and creates memorable guest experiences through expert beverage knowledge and luxury hospitality service. What you'll do

• Lead and oversee the daily operation of the Palm Court bar, ensuring exceptional service standards are maintained at all times.
• Prepare and serve premium cocktails, wines, Champagnes, and other beverages with confidence and expertise.
• Recommend beverages and share product knowledge with guests to enhance their experience.
• Supervise, motivate, and support the bar team while leading by example during service.
• Manage stock levels, inventory, beverage ordering, and liquor replenishment to maintain smooth operations.
• Ensure responsible alcohol service and compliance with licensing, health & safety, and Marriott standards.
• Resolve guest feedback and service concerns promptly and professionally to maximize guest satisfaction.
• Oversee opening and closing procedures, cash handling, operational checks, and bar presentation standards.
  
  Previous experience as a Head Bartender, Senior Bartender, or Bar Supervisor within a luxury hotel, premium bar, or high-end hospitality environment.
• Excellent knowledge of cocktails, wines, Champagnes, and beverage service standards.
• Strong leadership skills with experience motivating, coaching, and developing teams.
• Passion for luxury hospitality and delivering exceptional guest experiences.
• Excellent communication and organisational skills.
• Ability to remain calm, professional, and solutions-focused in a fast-paced environment.
• Flexibility to work evenings, weekends, and public holidays.
• Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process
  
  At Sheraton, we believe in the power of We. For generations, our hotels and people have been part of communities around the world, creating places where everyone feels welcome and connected. That same spirit shapes our culture, where collaboration matters, every contribution counts, and we succeed by supporting one another. Whether you are welcoming a guest, supporting a colleague or helping your local community thrive, you have an important role to play.
As part of the Marriott International family, Sheraton offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you., At Marriott, we put people first - it's one of our distinctive core values.
• Through Explore by Marriott Bonvoy , our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Part of Marriott International, offering exceptional national and international career opportunities.
• World-class training and development programmes.
• Opportunity to work alongside award-winning hospitality professionals.
• Discounted room nights and Food & Beverage across Marriott hotels worldwide.
• Complimentary meals on duty and laundry facilities.
• Access to a wide range of flexible benefits.
• Eligible for Service Charge.
Our award-winning culture Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others., When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.