Hard Service lead

Ensure planned preventative maintenance (PPM) services are completed on time and in accordance with statutory and contractual requirements.

-Monitor and manage reactive maintenance activities to ensure service levels are achieved.

-Ensure all plant and equipment is maintained in a safe and efficient operating condition.

-Support the investigation and resolution of technical and operational issues.

-Oversee the management of specialist subcontractors and service providers.

Compliance & Health and Safety

-Ensure full compliance with all relevant legislation, site rules, and company policies.

-Maintain statutory compliance across all engineering systems and assets.

-Support the delivery of safe systems of work, permits to work, and risk assessments.

-Conduct regular workplace inspections and safety audits.

-Investigate incidents, accidents, and near misses, ensuring corrective actions are implemented.

-Ensure all engineering documentation, certification, and compliance records are maintained accurately.

PPM & Asset Management

-Manage PPM compliance to achieve contractual and statutory targets.

-Review and monitor maintenance schedules to ensure no activities become overdue.

-Identify areas of risk relating to asset reliability and compliance.

-Support lifecycle planning and asset replacement programmes.

-Ensure accurate completion and closure of maintenance records within CAFM systems.

Team Leadership

-Provide day-to-day leadership and support to the engineering team.

-Monitor performance, attendance, and productivity.

-Carry out regular team briefings and one-to-one meetings.

-Support training, development, and competency assessments.

-Promote a positive health and safety culture across the team.

Client Relationship Management

-Act as the primary engineering contact for the client.

-Attend client meetings and provide engineering updates.

-Present performance reports, compliance updates, and operational improvements.

-Build and maintain strong professional relationships with key stakeholders.

-Respond to client requests, concerns, and escalations in a timely manner.

Financial Management

-Review quotations and technical proposals from subcontractors.

-Assist with budget control and cost management.

-Identify opportunities for efficiencies and cost savings.

-Monitor subcontractor performance and value for money.

Key Performance Indicators (KPIs)

-Statutory Compliance: 100%

-PPM Completion: 100%

-Health & Safety Compliance

-Reactive SLA Achievement

-Client Satisfaction

-Audit Performance

-Team Performance and Development

-Subcontractor Performance Management

Experience managing building engineering services within a large commercial or public-sector environment.

-Strong knowledge of statutory compliance and maintenance requirements.

-Experience managing subcontractors and service providers.

-Excellent communication and stakeholder management skills.

-Experience producing technical reports and attending client meetings.

-Knowledge of Health & Safety legislation and safe systems of work.

-Strong leadership and team management skills.

Desirable

-HNC/HND or equivalent qualification in an engineering discipline.

-IOSH Managing Safely or NEBOSH qualification.

-Experience working within FM contracts.

-Experience managing CAFM systems and compliance reporting.

Personal Attributes

-Strong leadership and decision-making skills.

-Client-focused and professional approach.

-Excellent organisational and planning abilities.

-Able to work under pressure and manage multiple priorities.

-Proactive, accountable, and solution-oriented.

-Strong attention to detail and commitment to compliance and safety.