HAP Coordinator

About the role Salary £27,500 per yearplus Health Cash Plan and instant pay access with Stream Home, a place where you belong Unlock your potential as our HAP (Home Group Achievement Programme) Coordinator! As a beacon of support in our LIFE (Living Independently Feeling Enabled) model, you'll support individuals with alcohol or substance misuse needs toward a better future. Join us as an inspirational coordinator, supporting our customers in maintaining their tenancies, fostering independence, and reaching their LIFE goals. Be part of a transformative journey and make a real impact today! What youll do No two days are the same!! One day you may be supporting a customer with a Hap workbook within a service the next day you may be doing the same out in the community enjoying a coffee at the same time. You will be working with Customers from a whole range of backgrounds, some with complex support requirements so every day will be different and may not go as you planned. If you do
find yourself with some spare time you will be promoting the HAP, calling potential customers and promoting Home Achievement Program with relevant external agencies. Being proactive and ensuring that all customers engaged have clear and achievable expectations for submitting completed workbooks and clear guidance for future involvement with the HAP. Why join us Fancy going home each day knowing that you have helped change our customers lives for the better? Then come and be part of one of the UKs Great Place to Work! We cant offer a CoS for this role You have A passion to support our customers to live their best life, working collaboratively with an eye for detail. The energy and drive to support our customers to learn new skills and improve confidence. The ability to work on your own initiative, remain calm under pressure and have a resilient approach. Excellent customer service and communication skills. The ability to monitor your own and learner's performance. Suitable learner