Handy Person bank staff

The Housing Options Team works across Malvern Hills and Wychavon District Councils to provide accessible, customer-focused housing advice and practical support to residents who are homeless, at risk of homelessness, or need help to understand their housing options. The team delivers a wide range of services, including homelessness prevention and relief, housing register and allocations work, temporary accommodation, rough sleeper support, financial inclusion, support for vulnerable households, and partnership working with landlords, registered providers, voluntary organisations and other agencies. About the role We are recruiting for Handy Person bank staff within the Housing Services team at Wychavon and Malvern Hills District Councils. This is a practical, hands-on opportunity for someone who can work independently at short notice, solve property maintenance problems, arrange furniture deliveries, and support customers to set up a home with everyday essentials. You will receive referrals from the Housing Options and Private Sector Housing Teams, helping new tenants settle into their homes through practical support such as delivering furniture and white goods, as well as assisting with basic repairs in some of the properties we manage., The two councils have a shared Chief Executive and a joint senior management team. Whilst they retain their own political structures and distinct identities, the joint management structure allows us to maximise the opportunity to deliver a wide range of good value services to our customers and communities, and operate and develop shared services, collaborative working and partnership arrangements with each other, with other councils and with key stakeholders.

• The ability to work independently and respond flexibly to ad hoc requests.
• Practical skills in moving, assembling and arranging furniture.
• A problem-solving approach and confidence carrying out basic property repairs.
• Excellent verbal communication skills and a positive, customer-focused manner.
About you The successful candidate will have:
• Practical maintenance and basic repair skills.
• Confidence using tools, equipment and materials safely.
• Ability to work independently, flexibly and at short notice.
• Good problem-solving skills and the ability to prioritise urgent tasks.
• Clear communication and professional working relationships with residents, colleagues and contractors.
• A respectful, sensitive and customer-focused approach when supporting vulnerable households.
• Basic record keeping and attention to health and safety requirements.
This is a great opportunity for an experienced handy person to build their CV, gain further experience in a supportive and ambitious shared service, and provide practical help that makes a real difference to the local community.

Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK., Malvern Hills and Wychavon District Councils are rewarding places to work, with high levels of resident satisfaction and motivated staff who enjoy working for us. Located in south Worcestershire, both districts boast beautiful natural environments, a rich heritage and plenty to do and see. The districts are ranked the top two best rural places to live in the West Midlands and are amongst the top 30 in the country. We pride ourselves on being progressive organisations spending time, energy and investment on what we know matters to our residents and communities - things like supporting our town centres and rural communities, creating jobs, keeping the streets clean, reducing our carbon footprint, helping people feel safe and preventing homelessness. We are an employer that values face to face Communication, Collaboration and Connection, therefore all our roles have an office based requirement with some agile working as part of the role. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
• Excellent pension scheme
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount (Based at Pershore office)
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
Working with you Our staff are at the heart of what we do, and as a result we are always looking to recruit and develop the very best talent we can find. That's why, as well as providing a satisfying job, we offer a range of attractive benefits, generous holiday entitlements, a pension scheme, plenty of opportunities for personal development, and discounted gym membership.