Halo ITSM Consultant

We are looking for a Halo ITSM Consultant with strong experience in configuring, implementing and optimising HaloITSM solutions. This is a great opportunity to join a global leader in IT Service Management and play a key role in delivering effective service management technology for our clients. This is a client-facing role with responsibility for the full consultancy lifecycle, from discovery and solution design through configuration, testing, deployment and continual improvement. You will translate business and service management requirements into scalable HaloITSM solutions that improve operational efficiency, user experience and reporting. The successful candidate will combine strong technical capability with practical ITSM knowledge and confident stakeholder engagement, working closely with clients, project teams and internal specialists to deliver successful outcomes. Pink Elephant is a global Service Management specialist helping organisations accelerate their implementation of Service Management best practices through our training, consultancy, IT Support and ITSM technology services. Our ITSM solutions support our clients with their end-to-end (Enterprise) Service Management initiatives by connecting People, Processes and Technology., Consultancy and Solution Design

• Lead client discovery workshops to understand service management processes, operational challenges and desired outcomes
• Translate business and technical requirements into practical HaloITSM solution designs
• Advise clients on ITSM best practices, process design and opportunities for automation
• Produce clear solution documentation, process maps, configuration specifications and delivery plans
Configuration and Implementation
• Configure HaloITSM workflows, forms, fields, roles, permissions, service catalogues, SLAs, notifications and reporting
• Support integrations, data migration and interfaces with third-party systems in collaboration with technical specialists
• Plan and deliver testing, defect resolution, user acceptance testing, deployment and transition to service
• Provide administrator and end-user training, knowledge transfer and post-implementation support
Additional Responsibilities
• Manage assigned consultancy activities, risks, actions and deliverables, providing clear progress updates to stakeholders
• Collaborate with project managers, developers, support teams and client stakeholders to maintain quality and delivery standards
• Identify opportunities for continual service improvement and further adoption of HaloITSM capabilities
  
  Proven experience implementing, configuring or supporting HaloITSM in client or enterprise environments
• Strong understanding of IT Service Management processes and ITIL principles
• Experience gathering requirements and translating them into effective technical and process solutions
• Practical knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations and data migration
• Excellent consultancy, facilitation, communication and stakeholder management skills
• Analytical, organised and able to manage competing priorities while maintaining attention to detail
• HaloITSM certification and ITIL certification are desirable
• Degree educated in a relevant discipline, or equivalent professional experience