Guest Services Manager - Nights

Reporting to the Rooms Division Manager our Night Guest Services Manager will be joining a well-established and collaborative team within Front Office. A team that has clear direction, support and expectations who support in ensuring each guest is met with a genuine welcome and that their needs are attended to throughout their stay. We believe that a stay at InterContinental London Park Lane is an original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.

• Front Office night/duty management and team leadership experience for 2+ years in a property of comparable size, standard and complexity.
• Proven track record of delivering luxury service, and ability to solve complex problems.
• Ability to work in a diverse team environment, including leading others to ensure overall departmental and hotel success.
• An awareness of market trends and the ability to implement new initiatives.
• Good understanding of systems to support driving results including Opera, HotSOS and Microsoft suite.
  
  We are part of the IHG Hotels & Resorts family, one of the world's leading hotel companies, with a portfolio of 21 brands worldwide - which means global opportunities!, IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.


• £45,512.61 per annum plus service charge, paid overtime, upselling incentives and other great IHG perks!
• Generous holiday allowance.
• We provide every employee company sick pay and life insurance.
• Free meals on duty
• Professional career development with our IHG Leadership programs
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores - all the way from retail to cinema
• Most importantly, we'll help you grow and develop you as an individual and inspire incredible.
• At InterContinental London Park Lane, our ambition is to define our unique culture.
• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what is possible.
• The promise of a personal and professional journey
• A place where everyone can belong and feel part of something bigger.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days.