Guest Services Assistant

Shifts: Four days on and Four days off, 12-hour shifts including weekends.
We are looking for a polished, personable and guest-focused individual to join our Front of House team at Ashridge House.
As one of the first people our guests meet on arrival, you will play an important role in creating a warm, seamless and memorable experience. From welcoming guests at the front gate to supporting check-ins and assisting with guest requests, this is a varied, hands-on role suited to someone who genuinely enjoys delivering exceptional service.
This position is split between greeting guests on arrival across the estate and supporting the team within the Gatehouse office. Please note, parts of the role involve working outdoors while welcoming guests.
Key Responsibilities include:
Deliver a professional and welcoming guest arrival and departure experience
Support reception with guest check-in and check-out when required
Assist with luggage coordination and guest requests
Provide directions, local information and general support throughout guests' stay
Maintain a calm, organised and professional presence at all times
Work collaboratively with the wider Front of House team to ensure excellent service delivery

Naturally welcoming, approachable and service-focused
Confident communicating with a wide range of guests
Professional in both presentation and manner
Proactive, reliable and attentive to detail
Previous experience in hospitality, guest services, hotels, events or customer-facing roles preferred
Full UK driving licence essential

20 days holiday plus bank holidays
Free access to onsite gym and pool facilities
Company pension scheme
Private healthcare and health cash plan (opt-in)
Life insurance
Income protection
About Ashridge
Ashridge House is an award-winning Grade 1 listed neo-gothic mansion with extensive meeting and event facilities comprising 190 bedrooms, over 30 meeting rooms, 55 syndicate rooms, 7 function rooms and 190 acres of historic parkland and gardens. Delivering the highest standard of service to everyone who visits, dines, and stays with us is a fundamental part of our ethos and key to growing the business.
When you join Ashridge House, you join a community from unique backgrounds, all united by pursuing excellence in service and hospitality. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. Ashridge House is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, disability, identity, experience, and everything else that makes you unique.