Guest Services Ambassador

The working hours of the Guest Services Supervisor is 07:00-19:00 Monday to Friday on a rotational basis, 40 hours per week. Flexibility is essential to support events and key business activity.
What your day-to-day will look like:
Adaptable to work with a hybrid approach throughout the guest services operation including main building reception, internal reception spaces and guest services hub
Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
Maintain a strong awareness of business activity communicating all updates with team members
Communicate to the Guest Services Team Leader/Supervisor any new / ongoing / potential issues and complaints so that they are addressed accordingly
Liaising with other departments, namely security, facilities, and hospitality services
Ensure Security and Health and Safety procedures are adhered to at all times.
To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey
To host the main reception area energising the space and creating lasting impressions
To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach
Fluency of both internal and external VIPs to constantly recognise and deliver service excellence
Liaising with PA/EA teams, clients & visitors and providing excellent customer service creating wow moments when the opportunity arises
Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately
Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
Using empowerment for problem resolution whilst enhancing visitor and client experience, Adaptable to work with a hybrid approach throughout the guest services operation including main building reception, internal reception spaces and guest services hub
Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
Maintain a strong awareness of business activity communicating all updates with team members
Communicate to the Guest Services Team Leader/Supervisor any new / ongoing / potential issues and complaints so that they are addressed accordingly
Support the training of new Guest Services team members
Liaising with other departments, namely security, facilities, and hospitality services
Ensure Security and Health and Safety procedures are adhered to at all times.

Personal Presentation and Responsibilities
Maintain a professional, polite and considerate manner at all times

Adhere to uniform and presentation standards as per the personal appearance guidelines

Taking ownership of guest services responsibilities to constantly develop service standards

At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline
Self-motivated individual committed to service excellence
Possesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods
Ability to demonstrate empathy, excellent customer service and practical skills, Skilled in guest/client service and confident in striving for excellence
Operational knowledge of all reception services and standard operating procedures
Must have excellent organisational skills and good attention to detail
Must be computer literate including MS office
Ability to use own initiative and takes ownership
Professional and high standard telephone etiquette
Should have an excellent and positive can do attitude and a great team player and supporter
Able to work in a busy and pressurised environmentproviding a discreet and personalised service., At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline
Self-motivated individual committed to service excellence
Possesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods
Ability to demonstrate empathy, excellent customer service and practical skills
Skilled in guest/client service and confident in striving for excellence
Operational knowledge of all reception services and standard operating procedures
Must have excellent organisational skills and good attention to detail
Must be computer literate including MS office
Ability to use own initiative and takes ownership
Professional and high standard telephone etiquette
Should have an excellent and positive can do attitude and a great team player and supporter
Able to work in a busy and pressurised environmentproviding a discreet and personalised service.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories.We'reseeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.