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Guest Service Assistant

Kew Green Hotels, Brighton and Hove

Guest Service Assistant

Salary not available. View on company website.

Kew Green Hotels, Brighton and Hove

  • Part time
  • Temporary
  • Onsite working

Posted 2 days ago, 11 Nov | Get your application in today.

Closing date: Closing date not specified

Job ref: bee665d83db04d928c054f91a976ef5b

Location ref: Brighton and Hove

Full Job Description

This is a fixed term role, ending on 31st December. Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. Guest Service Assistant (Christmas Casual) duties include:

  • serving guests across the bar, restaurant and banqueting areas throughout the festive season
  • setting up for festive events, with a high level of attention to detail
  • supporting other areas of guest service, such as breakfast and front office, as required
  • supporting your hotel in achieving all brand and company metrics and objectives
  • building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
  • ensuring all repeat guests, priority members and VIP's receive recognition and appreciation
  • following SOPs to ensure consistent hospitality for all guests
    • Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority. Other businesses may call this role Food & Beverage Host, Banquet Host, Event Staff, Christmas Temp This role reports directly to the Guest Service Manager Full details of the role will be discussed with the shortlisted candidates. If you'd like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.

    While experience in a fast-paced, customer facing role would be an advantage, we're keen to hear from anyone with a passion for people and delivering outstanding customer service.

    Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels and teams that make us proud.

    Our rewards package includes:
  • Discounted food and beverage while you stay in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Direct job link

https://www.jobs24.co.uk/job/guest-service-assistant-127732220
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