Guest Service Agent

As Guest Service Agent, you will serve on the food and beverage team, to provide services for Guests to contribute to an overall exceptional. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
· Achieve positive outcomes from Guest queries in a timely and efficient manner
· Demonstrate a high level of customer service at all times
· Demonstrate a knowledge of hotel packages, promotions and other general product knowledge necessary to perform daily duties
· Comply with hotel security, fire regulations and all health and safety legislation
· Follow company brand standards
· Assist other departments, as necessary
· Take food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
· Previous experience in a customer-focused industry
· Positive attitude and good communication skills
· Commitment to delivering a high level of customer service
· Excellent grooming standards
· Calm, efficient, and organized with great attention to detail
· Ability to multi-task while maintaining a positive attitude when working with a Guest
· Professional manner with an emphasis on hospitality and guest service
· Ability to work on your own and as part of a team
· Competent level of IT proficiency

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!
A WORLD OF REWARDS
· Hourly Rate of £12.71
· Uniform provided
· Free and healthy meals when on duty
· Grow your Career!
· Personal Development programmes designed to support you at every step of your career
· Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
· Team Member Referral Program
· High street discounts: with Perks at Work
· Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
· Free Parking
· Modern and inclusive Team Member's areas
Please note this is a part time opportunity working 32 hours a week.