Guest Relations Supervisor - HWSOF-Front Office

Guest Relations Supervisors lead by example and inspire the team by sharing their passion for creating exceptional experiences for our guests.

• Welcome VIPs, such as heads of state, royalty, and celebrities, in a warm, friendly, and professional way.
• Act as the main point of contact for our guests throughout their stay, providing outstanding customer service.
• Address inquiries, requests, and concerns of our guests promptly and courteously.
• Empower the Guest Relations Team by fostering an inspiring service culture through development, training and coaching.
• Create opportunities to go above and beyond for our guests and make their stay memorable.
  
  Excellent communication skills and a high standard of written and spoken English.
• A smart and professional appearance.
• Strong supervisorial and motivational skills.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.
• Knowledge of Opera PMS is a plus.
  
  Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.