Guest Relations Executive (Maternity cover) - NLW - Front Office
Novotel London West, Brook Green, Hammersmith and Fulham
Guest Relations Executive (Maternity cover) - NLW - Front Office
Salary not available. View on company website.
Novotel London West, Brook Green, Hammersmith and Fulham
- Full time
- Temporary
- Onsite working
Posted today, 10 May | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: db9eb048b9d14ec6b408319dea9afaad
Location ref: Brook Green, Hammersmith and Fulham
Full Job Description
- Be present in the lobby and at reception in order to meet guests on a daily basis, enhance guest satisfaction
- Handle guest comments and complaints, ensures follow up
- Develop close relationships with guests to encourage loyalty
- Ensure guests receive a warm and friendly welcome
- Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
- Ensure that guests receive a warm and personal welcome from the team
- Organise the host-ables for optimum effectiveness
- Know the behaviours patterns of regular guests and issues instructions to the different teams within the department
Strong organizational skills and attention to detail. - Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 4-star hotel experience in a similar role is a real advantage.
- Opera PMS experience is a plus.
Novotel London West is the perfect base for Business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our hotel has state of the art gym facilities and 40 flexible conference and meeting rooms.